Guest Service Ambassador

3 days ago


Katy, Texas, United States LBA Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at LBA Hospitality. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities
  • Provide personalized guest service, responding to guest requests and resolving any issues in a timely and professional manner.
  • Manage guest room assignments, maintain accurate records, and ensure seamless check-in and check-out processes.
  • Promote hotel services and amenities, including room upgrades, dining options, and local attractions.
  • Collaborate with housekeeping, food and beverage, and other departments to ensure a smooth and efficient operation.
  • Maintain a thorough knowledge of hotel policies, procedures, and services to provide accurate information to guests.
  • Ensure accurate and efficient handling of cash, credit card transactions, and other financial transactions.
Requirements
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Previous experience in customer service, hospitality, or a related field highly desirable.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic computer skills, including proficiency in property management systems and other software applications.
Working Conditions

This role requires standing for long periods, walking, and lifting up to 30 pounds. The ability to work a flexible schedule, including evenings, weekends, and holidays, is essential.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.


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