Apple Support College Program Advisor
2 weeks ago
At Apple, we're committed to creating an inclusive and diverse work environment where everyone feels seen, heard, and inspired to do their best work. As an Apple Support College Advisor, you'll play a vital role in delivering world-class customer service and technical support to our customers.
About the Role
This is a part-time, remote position that requires a quiet home workspace, a hard-wired internet connection, and a minimum typing speed of 40 WPM while talking with customers. You'll be responsible for troubleshooting technical issues, providing step-by-step solutions, and delivering an exceptional customer experience.
Responsibilities
• Troubleshoot technical issues and provide solutions to customers
• Deliver world-class customer service and technical support
• Work independently in a fast-paced, constantly changing environment
• Collaborate with a team to share expertise and feedback
• Prioritize tasks, manage time, and multitask effectively
• Research and grasp technical information across multiple tools
• Respect customer privacy and maintain confidentiality
Requirements
• Enrolled in a university in the U.S. pursuing a bachelor's degree or higher
• Available for nine weeks of part-time paid training on a set schedule
• Post-training, available to work 20 weekly hours
• Able to flex up or down in weekly hours when school is not in session
• Successful completion of a pre-employment assessment, background check, and initial training
• 2.7 GPA
Preferred Qualifications
• Business, Communications, Computer Science, Engineering, or any other tech-related major
• Passion for customer service and ownership of the customer experience
• Ability to navigate difficult conversations and display resilience
• Potential to effectively tailor communication and style to differing audiences
• Ability to self-manage and work independently in a fast-paced environment
• Thrive on a team where expertise is shared and feedback is welcome
• Effective time management, including ability to multitask, organize, and prioritize
• Able to research and grasp technical information across multiple tools
• Potential to acquire skills in technical troubleshooting and eagerness to learn and take on new challenges
• Makes space to listen, learn, and amplify diverse perspectives and experience
• Actively seeks out opportunities to champion and celebrate inclusion and diversity
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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