Supervisory Case Coordinator

1 week ago

San Antonio, Texas, United States ICF International, Inc. Full time
Job Summary

ICF International, Inc. is seeking a highly skilled Supervisory Case Coordinator to lead our team of Case Coordinators in providing exceptional service to unaccompanied children in Office of Refugee Resettlement (ORR) custody. As a Supervisory Case Coordinator, you will be responsible for overseeing the work of multiple teams, providing guidance and support, and ensuring that our programs meet the highest standards of quality and excellence.

Key Responsibilities
  • Provide oversight and supervision of Direct Operations Coordinators and their assigned teams.
  • Consult and staff on complex cases elevated by teams in their assigned geographic regions.
  • Provide input on clinical, safety, and well-being issues for behavioral/mental health, physical health, juvenile justice issues, and other specialized needs.
  • Identify and elevate emerging trends and/or issues identified by program team to the Lead Supervisory Case Coordinator.
  • Primary point of contact for elevated cases from Direct Operations Case Coordinators and engagement with federal staff as needed.
  • Supervise and evaluate Direct Operations Coordinators in regional area of assignment.
  • Support the training and performance management of program staff in conjunction with the ICF operations team.
  • Conduct on-site visits of program teams for supervision purposes.
Requirements
  • Master's degree in social work or a social science related discipline and 5+ years of demonstrated post-graduate direct service delivery experience working with youth and trauma-informed care.
  • Alternative: Master's degree in psychology, counseling, or other relevant behavioral science in which clinical training and experience is a program requirement.
  • 3+ years of experience working with immigrant youth, UC, and families.
  • At least two years of supervisory experience.
  • Understanding of complex family relationships and dynamics and demonstrated ability to review case files and assess/document information from a variety of sources.
  • Experience working with MS Office suite.
  • English/Spanish bilingual fluency.
  • Tier 2 Security Clearance or the ability to secure such clearance.
Preferred Skills
  • Knowledge of migrant/refugee issues, particularly related to UC and sponsor families and the processes/documentation required for sponsor release.
  • Education and/or experience in the application of race equity, diversity, and inclusion of social justice strategies in human service settings.
  • Working knowledge of challenges related to unaccompanied children's placement and release and post-release services.
  • Experience working for a refugee program.
  • Experience in mental/behavioral health for children or experience with juvenile justice programs.
  • Prior work experience in a consulting environment.
Professional Skills
  • Ability to promote and contribute to an equitable and inclusive organizational culture and environment.
  • Solid team player with proven ability to manage competing priorities, perspectives, and stakeholder needs.
  • Exceptional project management skills, with a focus on TA project management.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment.
  • Excellent verbal, interpersonal, and written communication skills.
  • Demonstrated outstanding level of professionalism, including ability to exercise good judgment, discretion, tact, and diplomacy.

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