Guest Service Representative

20 hours ago


Waikoloa, Hawaii, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled Guest Service Representative to join our team at Marriott International Inc. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Organize and confirm guest check-ins and check-outs, room reservations, requests, changes, and cancellations.
  • Secure payment and verify billing, activate and file room keys.
  • Process guest requests and relay messages, print contingency lists for emergency situations.
  • Explain room features to guests, provide directions and information on property amenities, services, and local areas of interest.
  • Follow up on outstanding requests or problems from the previous day and resolve them.
  • Run and review daily reports/logs, complete designated cashier and closing reports.
  • Accept and record wake-up call requests, deliver to the appropriate department.
  • Count bank at the beginning and end of shift, secure bank.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work in a fast-paced environment, handle multiple tasks simultaneously.
  • Excellent communication and problem-solving skills.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
About Us

Marriott International Inc is a global hospitality company with a portfolio of brands that include Marriott Hotels, JW Marriott, and more. We are committed to providing exceptional customer service and creating memorable experiences for our guests.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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