Customer Service Representative
1 day ago
**Job Summary**
Enterprise Mobility Inc is seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Waikoloa Resort Enterprise location. As a key member of our team, you will provide exceptional customer service to both internal and external customers, ensuring a seamless and satisfying experience.
**Key Responsibilities**
- Provide high-level customer service through face-to-face interactions, phone calls, and email correspondence.
- Assist customers with their rental needs, including reservations, rate quotes, and general inquiries.
- Manage incoming and outgoing calls, including callback management and A/Rs.
- Meet and greet customers in a friendly and timely manner, providing directions and general assistance as needed.
- Process returns, check-ins, and exit kiosk transactions, ensuring accurate and efficient processing.
- Effectively market the company by providing excellent customer service and promoting our services.
- Understand and communicate rental terms and conditions, vehicle features, and other services to customers.
- May sell optional protection products, upgrades, fuel options, and other additional equipment to customers.
- Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
- Perform various administrative and basic accounting functions, including research and billing support tasks, accounts receivables, transfer and key logs, and run miscellaneous reports.
- Perform miscellaneous and backup duties as assigned.
**Requirements**
- Must be at least 18 years old.
- Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years.
- No drug or alcohol related conviction on driving record in the past 5 years.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation, must be able to work a full-time 40 hrs/wk, flexible schedule, between the hours of 6am-4pm, which may include weekends and holidays.
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