Customer Service Representative

1 day ago


Waikoloa, Hawaii, United States Enterprise Mobility Inc Full time

**Job Summary**

Enterprise Mobility Inc is seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Waikoloa Resort Enterprise location. As a key member of our team, you will provide exceptional customer service to both internal and external customers, ensuring a seamless and satisfying experience.

**Key Responsibilities**

  • Provide high-level customer service through face-to-face interactions, phone calls, and email correspondence.
  • Assist customers with their rental needs, including reservations, rate quotes, and general inquiries.
  • Manage incoming and outgoing calls, including callback management and A/Rs.
  • Meet and greet customers in a friendly and timely manner, providing directions and general assistance as needed.
  • Process returns, check-ins, and exit kiosk transactions, ensuring accurate and efficient processing.
  • Effectively market the company by providing excellent customer service and promoting our services.
  • Understand and communicate rental terms and conditions, vehicle features, and other services to customers.
  • May sell optional protection products, upgrades, fuel options, and other additional equipment to customers.
  • Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
  • Perform various administrative and basic accounting functions, including research and billing support tasks, accounts receivables, transfer and key logs, and run miscellaneous reports.
  • Perform miscellaneous and backup duties as assigned.

**Requirements**

  • Must be at least 18 years old.
  • Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol related conviction on driving record in the past 5 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be able to work a full-time 40 hrs/wk, flexible schedule, between the hours of 6am-4pm, which may include weekends and holidays.


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