Guest Services Associate
2 weeks ago
Position Overview
As a vital member of our hospitality team, you will play a key role in ensuring a seamless experience for our guests.
Compensation
$19.47-$24.34/hour
Job Category
Rooms & Guest Services Operations
Schedule
Full-Time
Key Responsibilities
1. Review shift logs and daily memos, documenting essential information accurately.
2. Receive, record, and relay messages with precision and clarity.
3. Collaborate with relevant departments (e.g., Bell staff, Front Desk, Housekeeping) to address guest inquiries and resolve issues.
4. Dispatch bell and valet staff as required, ensuring efficient service delivery.
5. Communicate parking protocols to guests and maintain the security of vehicles and keys.
6. Monitor the safety and cleanliness of parking areas, reporting any hazards or security concerns to management.
7. Respond to guest calls and requests, ensuring their needs are met promptly and satisfactorily.
8. Uphold company policies and maintain a professional appearance at all times.
9. Foster positive relationships with guests and team members, contributing to a collaborative work environment.
10. Utilize computer systems to access and manage work-related information.
Preferred Qualifications
Education:
High school diploma or G.E.D. equivalent.
Experience:
No prior experience required.
Supervisory Experience:
No supervisory experience necessary.
License or Certification:
None required.
Company Commitment
Marriott International is dedicated to fostering a diverse workforce and maintaining an inclusive culture. We are committed to non-discrimination on any protected basis, including disability and veteran status.
At Marriott Hotels, we strive to enhance the art of hospitality, innovating at every opportunity while ensuring comfort and familiarity for our guests worldwide.
As a member of our team, you will help uphold our promise of "Wonderful Hospitality. Always." by delivering thoughtful and attentive service that honors our legacy.
We believe that happy associates lead to happy guests, and we are committed to providing a work environment that promotes personal and professional growth.
Our hotels offer a unique work experience where you can thrive in a community of diverse colleagues, enjoy camaraderie, and pursue your passions in a supportive atmosphere.
We look forward to welcoming you to a career with Marriott International.
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