Billing Operations Specialist

4 days ago

Houston, Texas, United States ENGIE Full time
About the Role

We are seeking a highly skilled Billing Analyst to join our team at ENGIE. As a Billing Analyst, you will be responsible for ensuring accurate and timely billing for our Retail C&I customers.

Key Responsibilities
  • Monitor and work internal Unbilled reporting to ensure accurate and timely billing.
  • Act as a main point of contact to research and resolve billing disputes and provide timely resolution on any issues.
  • Apply business judgement in dealing with customer issues, billing problems, and data requests.
  • Update and review daily reporting to support several internal daily operational processes.
  • Assist in gathering requirements and QA testing for new development on projects designed to improve billing, customer experience and reporting.
  • Implement new measures to improve quality control process for outgoing invoices.
  • Provide cross-functional support to peers and departments to develop best in class end-to-end delivery processes.
  • Maintain open lines of communication with Compliance group to assure all Business Control regulatory and internal requirements are met / exceeded.
  • Achieve excellence by delivering on key performance indicators (KPI's).
  • Train new team members and constantly review the training materials to ensure these documents are updated and relevant.
Requirements
  • Bachelor's degree in Business, Finance, Accounting or related field, or 4 years directly relevant experience in lieu of degree.
  • 0-2 years of analytical experience in a business environment.
  • Direct billing experience highly preferred.
  • Billing or ops experience in multiple markets preferred.
  • Experience with SQL, macros, MS Access preferred.
About ENGIE

ENGIE North America isn't just participating in the Zero-Carbon Transition, we're leading it. At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community.

We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.

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