Senior Patient Experience Coordinator
3 weeks ago
We are seeking a highly skilled and experienced Senior Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our clinical operations team, you will play a critical role in ensuring the best possible patient experience.
Key Responsibilities- Patient Encounter Management: Provide exceptional customer service, collaborate with referring providers and practices, and obtain required authorizations to compile patient and staff schedules.
- Check In / Check Out: Greet and direct patients, families, and visitors, monitor daily schedules, and coordinate flow with clinicians and supervisors.
- Administrative: Maintain personal calendars for physicians and supervisors, schedule meetings, programs, and events, and provide routine clerical support as needed.
- Process Improvement: Contribute to departmental and organizational initiatives and projects, focusing on continuous process improvement, and assist in implementing change in internal systems and procedures.
- Patient Experience Coordination: Monitor clinic activity to ensure the best possible patient experience, assist with resolving customer service and scheduling issues, and respond to patient needs and situations requiring escalated service response.
- Training: Participate in the development of training programs, train clinic staff in department systems, processes, and terminology, and provide assistance to other support staff in evaluating and resolving issues.
- High school diploma or GED required.
- Minimum one year of healthcare administration experience required.
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
- Ability to work with diverse internal and external constituencies.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes.
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Senior Patient Experience Coordinator
7 hours ago
Watertown, Massachusetts, United States Boston Children's Hospital Full timePatient Experience ExcellenceThe Senior Patient Experience Representative will be responsible for ensuring the highest level of patient satisfaction and experience in our clinic. This role will involve monitoring clinic activity, resolving customer service and scheduling issues, and providing positive and effective customer service that supports departmental...
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Senior Patient Experience Coordinator
4 weeks ago
Watertown, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our clinical operations team, you will play a critical role in ensuring the best possible patient experience.Key ResponsibilitiesPatient Encounter Management: Provide exceptional customer service,...
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Senior Patient Experience Coordinator
2 weeks ago
Watertown, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled and compassionate Sr. Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our clinical operations team, you will play a critical role in ensuring the best possible patient experience.Key ResponsibilitiesPatient Encounter Management: Provide exceptional customer...
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Patient Experience Coordinator
4 days ago
Watertown, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled and experienced Patient Experience Coordinator to join our team at Boston Children's Hospital. As a key member of our healthcare team, you will play a vital role in ensuring the best possible patient experience.Key ResponsibilitiesPatient Encounter Management: Provide exceptional customer service, collaborate with...
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Patient Experience Coordinator
4 weeks ago
Watertown, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our department, you will play a vital role in providing exceptional patient care and support.Key ResponsibilitiesProvide outstanding customer service to patients, families, and visitorsCollaborate...
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Patient Experience Coordinator
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Patient Experience Coordinator
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Patient Experience Coordinator
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Patient Experience Liaison
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Patient Experience Navigator
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Patient Experience Liaison
4 weeks ago
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Senior Administrative Coordinator
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