Service Operations Coordinator
1 week ago
Are you skilled in maintaining order and facilitating communication in a fast-paced environment? If you excel at managing multiple responsibilities while ensuring seamless project execution, the role of Service Operations Coordinator at Tri-State Equipment may be ideal for you.
With over 64 years of experience in the crane industry, Tri-State Equipment is expanding its operations and is looking for a dedicated Service Operations Coordinator to support our Kentucky branch. Below is an overview of the key responsibilities and qualifications for this position.
Key Responsibilities:
- Appointment Management: You will be responsible for organizing customer appointments, assigning technicians to specific tasks, and providing all necessary information to ensure effective service execution.
- Inventory Management: Utilizing your technical skills, you will source and order necessary parts and equipment, monitor deliveries, and maintain optimal inventory levels.
- Stakeholder Communication: Acting as the main point of contact for both internal teams and external clients, you will handle inquiries from customers and vendors, ensuring timely and clear communication.
- Documentation and Organization: You will maintain comprehensive job files, manage shipping and receiving processes accurately, and ensure all documentation is complete for precise billing.
Qualifications:
- Experience in Scheduling: Previous experience in managing service schedules and technician assignments within an industrial context is highly preferred.
- Proficiency in Software: Familiarity with Microsoft Excel and a solid understanding of CRM, inventory, or ERP systems will be beneficial.
- Cloud-Based Tools: You should be comfortable using cloud storage solutions, facilitating efficient document management and accessibility.
- Self-Motivated and Independent: A proactive approach and the ability to work with minimal supervision in a dynamic environment are essential.
- Versatile and Adaptable: You should be able to transition smoothly between various tasks and settings, demonstrating flexibility in your work.
If you possess a keen eye for detail and a strong commitment to organization and communication, we encourage you to consider this opportunity.
Tri-State Equipment is an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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