Service Operations Coordinator

1 week ago


Elkton, United States Tri-State Equipment Full time
Job Overview

Are you adept at navigating a fast-paced environment where effective organization and communication are essential? If you excel at managing multiple responsibilities and ensuring seamless project execution, the role of Service Coordinator at Tri-State Equipment may be ideal for you.

With over 64 years of experience in the crane industry, Tri-State Equipment is dedicated to expanding our reach and enhancing customer satisfaction. We are currently seeking a Service Coordinator for our Kentucky branch. Below is an overview of the key responsibilities and qualifications for this position.

Key Responsibilities:

  • Appointment Management: You will expertly coordinate customer appointments, allocate technicians to various tasks, and ensure all pertinent information is available for effective service execution.
  • Inventory Management: Utilizing your technical skills, you will source and order necessary parts and equipment, monitor deliveries, and maintain inventory levels to support operational efficiency.
  • Stakeholder Communication: Acting as the main point of contact for both internal teams and external partners, you will handle inquiries from customers and vendors, ensuring timely and clear communication.
  • Documentation and Organization: You will be responsible for maintaining comprehensive job files, managing shipping and receiving processes, and ensuring accurate documentation for billing purposes.

Qualifications:

  • Experience in Scheduling: Previous experience in managing service schedules and technician assignments within an industrial context is highly preferred.
  • Technical Proficiency: Familiarity with Microsoft Excel and a solid understanding of CRM, inventory, or ERP systems will be beneficial.
  • Cloud-Based Tools: You should be comfortable using cloud storage solutions, facilitating efficient document management and accessibility.
  • Self-Motivated: A proactive approach and the ability to work independently in a dynamic environment are essential.
  • Versatile Skill Set: You should be adaptable, able to transition between office and operational settings while managing diverse tasks effectively.

We value detail-oriented individuals who are passionate about organization and communication, ensuring the delivery of exceptional service.


Tri-State Equipment is an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



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