Director Support Services

4 days ago

Elkton, United States ChristianaCare Full time

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare

ChristianaCare is searching for a Director of Support Services to plan, organize, execute and coordinate the activities of the Environmental Services, Patient Escort, Textiles, Food & Nutrition, Guest Services and Plant/Engineering Departments. Ensures maintenance of high standards of service to provide safe and efficient services for ChristianaCare Hospital Cecil & Middletown (EVS) campus.

The successful candidate will have no less than five (5) years proven experience in EVS operations in a health care operation setting.

Principal duties and responsibilities:

  • Plans, develops and coordinates training to meet the developmental and learning needs of the organization.

  • Supervises and directs assigned staff including interviewing and hiring new staff, evaluating work performance, coaching and disciplining

  • Establishes and manages processes to determine workload, productivity and staffing needs

  • Ensures employee relations matters are conducted in a fair, even handed manner consistent with ChristianaCare’ s policies.

  • Coordinates departmental activities and responsibilities with other ChristianaCare departments.

  • Establishes goals with a plan of action for accomplishment, including clearly stated desired results in conjunction with the Senior Vice President of Support Services and Executive Director.

  • Ensures that proper communications are maintained with staff through staff meetings, other oral communications and written communications.

  • Initiates, negotiates and manages contracted services and supply agreements including waste removal, windowing cleaning, pest services, recycling, equipment maintenance, cubical curtains, cleaning supplies, hand sanitation supplies, transportation equipment, visitor tracking software, lost and found, trades contractors, and maintenance vendors.

  • Coordinates the execution of work performed by contractors. Ensures that contractual provisions and construction schedules are met

  • Ensures that Departments are in compliance with CDC, TJC, EPA, OSHA and other relevant regulatory agencies so ChristianaCare meets or exceeds the applicable regulations.

Education and experience requirements:

  • Bachelor’s degree, Master’s preferred.

  • Five years’ experience in Engineering or Environmental/Support Services Health Care Operations Management preferred (at least one large 100 bed organization).

When you become an employee at ChristianaCare, you are joining a robust healthcare organization that truly cares about their patients and their caregivers. For the second consecutive year, Forbes magazine has ranked ChristianaCare as one of the best large health systems to work for in the United States Guided by excellence and love, our Caregivers enjoy a multitude of employee benefits that include:

  • Full Medical, Dental, Vision and other insurance benefits

  • 403 (b) with an employer match

  • Diverse and Inclusive culture

  • Generous paid time off with annual roll-over and opportunities to cash out

  • 12 week paid parental leave

About Christiana Care:

Headquartered in Wilmington, Delaware, ChristianaCare is one of the country’s most dynamic health systems, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs.

ChristianaCare includes an extensive network of outpatient services, home health care, medical aid units, two hospitals (1,227 beds), a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women’s health. ChristianaCare is a not-for-profit teaching health system with more than 260 residents and fellows. We are continually ranked by US News & World Report as a Best Hospital. With our unique, data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.

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