Talent Acquisition Manager

3 hours ago

New York, New York, United States Disability Solutions Full time
Unlock Career Opportunities with Eightfold

Eightfold is a pioneering technology company dedicated to transforming employment and talent acquisition processes. Our AI-powered Talent Intelligence Platform enables organizations to plan, hire, develop, and retain a diverse workforce, empowering individuals to thrive in their careers. As a Senior Customer Success Manager, you will play a vital role in ensuring our customers achieve their business outcomes and maximize the value from our platform.

About the Role

The Senior Customer Success Manager position at Eightfold involves leading our customers' post-sales and implementation journey. Your primary focus will be on helping them achieve their business objectives and driving continuous value from our Talent Intelligence Platform. You will collaborate closely with our customers to identify opportunities for improved usage and impact, providing strategic guidance and support to ensure their success. Additionally, you will serve as a trusted advisor, helping our customers navigate the digital transformation landscape and re-design their talent acquisition processes using big data, AI, and deep machine learning.

Responsibilities
  • Evangelize Eightfold products with our customers and ensure they maximize product value.
  • Monitor product adoption & business outcomes; identify opportunities for improved usage & impact, and see those opportunities through with your customer.
  • Unblock internal escalations by partnering with cross-functional teams including product, engineering, product delivery, support, and sales.
  • Build a deep understanding of your customer's business and HR challenges; serve as a thought partner on strategy development and the role Eightfold can play.
  • Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships.
  • Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape.
  • Influence Eightfold's strategic direction by understanding customer's business, challenges, desired outcomes, and requested product features.
  • Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal.

Requirements

This role requires a strong background in management consulting, functional HR talent acquisition/talent management/learning, customer success, or account management. A minimum of 5 years of experience in these fields is preferred, with a strong track record of delivering results in complex, multi-stakeholder situations. In addition to excellent problem-solving skills and top-level data analysis and synthesis, you should possess close attention to detail, basic project management skills, and the ability to keep multiple trains running simultaneously. Strong verbal and written communication skills are essential, as well as experience with public speaking, webinars, and conferences.

Compensation

We offer a highly competitive annual base salary range of $133,000 to $175,000, commensurate with qualifications, skills, and experience. This role is also eligible for equity awards, benefits, and discretionary bonuses or commissions. The location for this role is categorized as remote in Zone A, which includes NYC, NY.

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