IT Product Manager

7 days ago


Dallas, Texas, United States 10046 Sound Inpatient Phys Inc (SIP) Full time
About the Role

The IT Product Manager will play a crucial role in managing and optimizing vendor products, ensuring they meet company standards and customer needs. This individual will oversee the entire lifecycle of service products, from inception to retirement, and collaborate with vendors on product enhancements and updates.

Key Responsibilities
  • Vendor Management:
    • Establish and maintain strong relationships with vendor partners
    • Monitor vendor performance to ensure adherence to service level agreements (SLAs)
  • Product Lifecycle Management:
    • Manage the entire lifecycle of vendor products from inception to retirement
    • Ensure products meet quality standards and regulatory requirements
    • Collaborate with vendors on product enhancements and updates
    • Ensure iterative releases of technology are supported by user acceptance testing/validation
    • Work closely with development teams to support product roll-outs and new implementations for Sound Physicians' systems (vendor or internally built)
  • Stakeholder Collaboration:
    • Work closely with internal stakeholders (e.g., HR, regional/site operations, finance, accounting, marketing, sales) to understand business problems, business processes, requirements, and feedback
    • Communicate product plans, progress, and results to internal stakeholders, including executives and team members
    • Accountable for the development of communication and education materials for new technology functionality within the development cycle as well as incorporating user feedback into the product roadmap
    • Ensure iterative releases of technology are supported by user acceptance testing/validation
    • Promote standardization and best practices across regions and service lines where appropriate; this includes leading user groups within Sound Physicians to facilitate best practices and share knowledge
    • Have a thorough understanding of the business processes that the product(s) support
    • Communicate product plans, progress, and results to internal stakeholders, including executives and team members
  • Roadmap, Product Backlog, and Strategy:
    • Develop and maintain a product roadmap that aligns with company strategy and customer needs
    • Prioritize product features and improvements based on business value and customer impact
    • Write clear requirements/detailed user stories with acceptance criteria, ensuring they are actionable and can be estimated by the vendor and/or internal Sound Physicians development teams
    • Accountable for the development of communication and education materials for new technology functionality within the development cycle as well as incorporating user feedback into the product roadmap
  • Market Analysis:
    • Conduct market research and competitive analysis to identify trends and opportunities
    • Use data-driven insights to inform product decisions
  • Project Management:
    • Use Agile methodologies to manage product development cycles
    • Provide cost and timeline estimates to project managers in support of projects
  • Risk Management:
    • Identify and mitigate risks associated with vendor products
    • Develop contingency plans to address potential issues
  • Customer Focus:
    • Act as the voice of the customer in product development
    • Ensure vendor products deliver exceptional user experiences
  • Production Support:
    • Conduct analysis to determine root cause of reported issues
    • May provide Tier II Application Support to users

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