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Product Delivery Manager

3 months ago

Dallas, Texas, United States JPMorganChase Full time

Job Description
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. Join our team as a Product Delivery Manager for Deposits 2.0, where you will have the opportunity to develop program execution, collaborate with various departments, and communicate effectively throughout the Program's Lifecycle. This role offers a chance to utilize your excellent program and project management skills in a dynamic and collaborative environment.
As a Product Delivery Manager in Deposits 2.0 team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable implementations in an expedient and organized way. You will develop program execution, collaborate with various departments, and improve clear and effective communication throughout the program's lifecycle. You will have the chance to apply your excellent program and project management skills, as well as your proficiency in tools such as Jira, Advanced Roadmaps, Jira Align, Monday, and Excel. This role offers a unique opportunity to lead and shape the delivery process of our products.
Job responsibilities

  • Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
  • Leads the completion of change management activities across functional partners and recommends adherence to the firm's risk, controls, compliance, and regulatory requirements.
  • Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
  • Lead product delivery processes including facilitating decision-making regarding the viability of the product and drive implementation forward, while escalating opportunities to improve efficiencies and functional coordination.
  • Develop comprehensive project timelines, utilizing forecasting techniques to improve on-time product delivery and monitor scope while partnering with Product Owners to maintain Program roadmap.
  • Effectively collaborate with cross-functional teams and stakeholders to align product goals and milestones and align sprint deliverables with program milestones.
  • Utilize project management and product management tools, including Jira, Advanced Roadmaps, Jira Align, and Monday to plan, execute, and track progress.
  • Act as a central point of contact for product status, updates, and issue resolution.
  • Maintain a high level of organization, ensuring that project tasks and dependencies are clearly defined and tracked; Demonstrate mastery of Excel for data analysis, reporting, and forecasting.
  • Prepare and deliver high-quality presentations to communicate overall program status, challenges, and strategies to stakeholders and executive leadership.
  • Handle release management administrative activities for product delivery.

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
  • Demonstrated ability to execute operational management and change readiness activities.
  • Good understanding of delivery and demonstrate implementing continuous improvement processes
  • Experience in product or platform-wide release management, in addition to deployment processes and strategies
  • Bachelor's degree in a relevant field or equivalent work experience
  • Experienced in working in Agile Product Development.
  • Demonstrate experience as a Senior Project Manager with a successful track record in managing complex projects.
  • Expertise in product management tools, particularly Jira, Jira Align, Service Now, Monday and advanced proficiency in Excel for data analysis and reporting.
  • Demonstrated ability to execute operational management and change readiness activities.
  • Excellent communication and presentation skills, with the ability to convey complex information clearly and concisely; Exceptional organizational skills and self-driven to meet project plans for the future.
  • Demonstrated ability to monitor and manage project milestones, dependencies, and risks effectively.

Preferred qualifications, capabilities, and skills

  • Proficient knowledge of the product development life cycle, design, and data analytics.
  • Excellent interpersonal skills and ability to take ownership of deliverables, and self-motivated.
  • Track record demonstrating a high level of personal initiative, good work ethic, achieving challenging plans for the future, and ability to manage multiple tasks simultaneously.
  • Dependency Management Experience
  • Release Management Process
  • Service now Experience
  • PMP, CSM, or similar certification is a plus.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.