Help Desk Operations Manager

1 day ago


New York, New York, United States JCW Full time

Key Responsibilities

  • Provide exceptional IT service management and support
  • Leverage expertise in Service Now to streamline incident reporting and service requests
  • Lead a team of technical support specialists, fostering a collaborative environment
  • Deliver outstanding customer service, ensuring seamless interactions

Requirements

  • Bachelor's degree in Computer Science or related field
  • At least 5 years of experience in technical support or service management
  • Strong understanding of IT service management principles and practices
  • Excellent communication and leadership skills

About JCW

JCW is committed to delivering innovative solutions and exceptional service to our clients. We're looking for talented professionals who share our passion for excellence and customer satisfaction.



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