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Enterprise Success Consultant

2 months ago

San Francisco, California, United States Klarity Full time
Overview

Klarity leverages advanced Natural Language Processing to streamline document evaluation for Finance and Accounting teams. Our solution addresses the challenges of disorganized and incomplete data within platforms such as Salesforce and Netsuite.

We proudly serve a diverse clientele, including industry leaders who utilize Klarity to (1) enhance efficiency, (2) boost compliance, and (3) alleviate the complexities of contract assessments.


After years of dedicated development on our core NLP technology, we have successfully identified a product-market fit by concentrating on the Revenue Recognition use case.

Currently, we are experiencing rapid growth and have secured significant funding to support our expansion.

Our product operates across various domains - encompassing Enterprise software systems (CRM, ERP, etc.), cutting-edge ML/NLP technologies, and Finance/Accounting compliance - resulting in a multifaceted, multi-stakeholder lifecycle.

If you thrive in complex environments and excel at transforming intricate challenges into customer solutions, you may be the ideal candidate for this role.

Position:
This role is pivotal within the Customer Success team at Klarity, where you will oversee the effective implementation of the Klarity platform and ensure ongoing customer growth and value realization throughout their journey.

Your contributions will be essential in shaping the playbook for GenAI transformation for our clients, while engaging in extensive cross-functional collaboration to refine our processes, product offerings, and customer engagement strategies.

As we continue to exceed revenue expectations, your role as a Customer Success Manager will be critical in meeting the demands of our largest enterprise clients and delivering an exceptional customer experience.Key Responsibilities

  • Lead the deployment of Klarity with clients to drive initial product value.
  • Collaborate cross-functionally to discover new use cases and translate client needs into product solutions.
  • Define and enhance the Customer Success playbook for GenAI transformation.
  • Establish trusted advisor relationships with clients to ensure they derive value from our solutions.
  • Work closely with Product and Engineering teams to represent the voice of the customer.
  • Partner with internal teams and clients to ensure successful engagement, adoption, and growth.

Qualifications

  • 5-10 years of experience in Implementation, Sales/Success/Solution Engineering, or similar customer-facing roles with Enterprise clients.
  • Proven track record of leading successful implementations of software/SaaS solutions with substantial Annual Contract Value.
  • A strong interest in being at the forefront of Gen AI and developing Enterprise Gen AI implementation and customer success frameworks.
  • Ability to delve into complex enterprise workflows such as Revenue Recognition, Billing, and Order Management.
  • Familiarity with the enterprise Finance stack: CRM, ERP, CLM.
  • Comfortable navigating technical complexities and breaking down requirements into actionable tasks for engineering teams.
  • Enjoy working in fast-paced environments where you can take on multiple roles, build processes, and consistently solve problems.
  • History of building strong relationships with clients and colleagues, including senior executives.
  • Demonstrated ability to remain composed and tactful under pressure.
  • A proactive learner with an ownership mentality - if you identify a need, you take initiative to address it.