Enterprise Change Strategy Consultant

3 weeks ago

San Francisco, California, United States DocuSign, Inc. Full time
Job Summary

We are seeking a highly skilled Enterprise Change Strategy Consultant to join our team at DocuSign, Inc. This role will play a critical part in driving engagement, enablement, and digital adoption across the organization.

The successful candidate will have a strong background in organizational change management, digital adoption, and communications development. They will be responsible for assessing and analyzing programs to drive awareness, understanding, acceptance, and adoption of our in-app guidance WalkMe solution.

The ideal candidate will have experience defining success and using data to measure impact and adoption. They will also be able to create and operationalize change networks, communities of super users, and other initiatives to drive adoption throughout the enterprise.

This is an individual contributor role reporting to the Change Management Principal, and the successful candidate will have the opportunity to make a significant impact on our organization's transformation journey.

Key Responsibilities

  • Help leadership manage change and execution on large-scale global programs, including customer negotiation, developing the change strategy, defining the criteria for adoption, key messages and communications, partnering on enablement, at-launch support, and reinforcement of change
  • Serve as our Digital Adoption Lead by evolving and driving our WalkMe strategy to support and scale right-sized and right-timed guidance in the flow-of-work to Docusign employees
  • Lead and support others on the team, and manage the overall WalkMe program
  • Analyze data related to the use of the in-system enablement solution (WalkMe) against various key performance indicators (KPIs) and report out quarterly on results and next steps
  • Partner with business owners to measure and report out adoption, business, and user sentiment success metrics on a regular cadence to stakeholder audiences, in partnership with Transformation Office leadership
  • Validate and establish acceptance criteria for program adoption materials and tutorials for final approval and sign-off
  • Create and implement quality communications plans, including feedback strategies, executive briefings, and pulse-type communications when necessary
Requirements

The ideal candidate will have:

  • 8+ years of hands-on organizational change management experience with large enterprise programs
  • 2+ years of digital adoption development experience (i.e. WalkMe, SFDC In-app guidance, Oracle guided learning, etc.) and communications development to enable large-scale transformation across varied audiences, technologies, and processes, including Salesforce, Apptus, Gainsight, Oracle, Tableau, etc.
  • Experience defining success and using data to measure impact and adoption
  • Experience operationalizing communications for rhythmic/recurring communication channels while maintaining and tracking engagement (reach, resonance, relevance)
  • Experience creating and operationalizing change networks, communities of super users, etc. to gain insights and drive adoption throughout the enterprise

Preferred qualifications include:

  • Excellent communication skills with the ability to engage collaborators across the organization, drive consensus, and build trusted-advisor relationships
  • WalkMe Certified Builder for digital adoption
  • Change management methodology or certification (e.g. Prosci, ACMP, other)
  • Strong and demonstrated Salesforce (SFDC) navigation and reporting experience
  • Understanding and experience providing support and business readiness planning for enterprise sales audiences
  • An impact player with a track record of converting ideas to impact, spotting and acting upon opportunities especially in times of change or setback
  • Strong openness to grade and analyze our delivery and work for continuous improvement
  • Thrives in a fast-paced environment and can flex and prioritize based on new information and program changes
  • Exceptional teamwork and relationship-building skills
  • Natural problem-solver with proven experience managing multiple unique programs, projects, and partner groups
What We Offer

We offer a competitive salary and benefits package, including paid time off, paid parental leave, full health benefits plans, retirement plans, learning and development opportunities, and more.

We are an equal opportunity employer and welcome applications from diverse candidates.

Please note that this role is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.

How to Apply

If you are a motivated and experienced professional looking to make a meaningful impact, please submit your application, including your resume and a cover letter, to our Talent organization at .

We look forward to hearing from you

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