Surgical Waiting Room Administrative Coordinator

3 weeks ago


Tallmadge, Ohio, United States Cleveland Clinic Full time
Position Overview
At Cleveland Clinic Health System, we are committed to enhancing the future of healthcare. Each member of our team plays a vital role in upholding our dedication to excellence, pushing boundaries, and transforming the patient experience every day.

Job Title
Surgical Waiting Room Administrative Coordinator

Location
Akron

Facility
Akron General Medical Center

Department
Endoscopy-Cleveland Clinic Akron General

Shift
Days

Schedule
6:00am-2:30pm

Role Summary
Under the direct supervision of the Manager, Clinical/Quality Education, and in collaboration with Volunteer Services, the Surgical Waiting Room Administrative Coordinator is responsible for preparing and managing the surgical waiting area to welcome patients and their families. This role involves facilitating communication between the operating room, surgeons, and waiting room guests regarding the status of surgical patients.

Key Responsibilities
  • Prepare the Surgical Welcome Center to ensure a clean and comfortable environment for patients and their families.
  • Obtain and document the operating room schedule, noting any additions or cancellations throughout the day.
  • Greet patients, families, and visitors with kindness and courtesy.
  • Log family members on the operating room schedule and inform them about the facilities available, including complimentary refreshments and restrooms.
  • Distribute pagers to family members, explaining their use and functionality, and document their distribution.
  • Provide tracker numbers and instructions to follow the patient's progress throughout the day.
  • Direct patients to the appropriate registration personnel.
  • Check in patients and update their status in the Epic system.
  • Hand out specimen collection cups to relevant patients with clear instructions.
  • Monitor patient check-in status and contact patients who are late to ascertain their status.
  • Guide the use of lockers for patient belongings.
  • Locate family members for surgeons upon request and direct them to a private conference room, documenting the time of the surgeon's visit or call.
  • Notify family members of any patient delays or transfers and document these occurrences on the operating room schedule.
  • Escort patients and families to the appropriate units as needed.
  • Collaborate with volunteers to enhance the patient experience.
  • Provide emotional support to anxious family members and assist them in any way to ensure their comfort during their stay.
  • Notify housekeeping and maintenance of any issues requiring their attention.
  • Conduct regular rounds to check on visitors and assess departmental needs.
  • Perform clerical duties such as stocking supplies, filing, and running errands as necessary.
  • Demonstrate knowledge of emergency procedures, fire drills, and disaster plans.
  • Complete ongoing competency requirements annually.
  • Adhere to hospital and departmental policies, particularly regarding attendance, punctuality, confidentiality, dress code, and safety.
  • Other duties as assigned.
Minimum Qualifications
  • High school diploma or equivalent.
Preferred Qualifications
Medical background is advantageous.

At Cleveland Clinic Health System, we are dedicated to creating the best outcomes for our patients across all facilities. We are proud to be an equal opportunity employer, committed to a tobacco-free and drug-free environment.

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