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Office Assistant II

2 months ago

Baltimore, Maryland, United States MedStar Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Office Assistant II to join our team at MedStar Health. This role will provide administrative support to our clinical staff, ensuring the smooth operation of our daily activities.

Key Responsibilities
  • Provide exceptional customer service to patients and visitors, responding to inquiries and concerns in a timely and professional manner.
  • Manage patient registration, scheduling, and insurance verification processes, ensuring accuracy and efficiency.
  • Coordinate services and authorizations for patients, monitoring reports to prevent write-offs.
  • Process patient payments and reconcile charges, preparing bank deposits and cash receipt logs.
  • Assemble and distribute financial and medical record paperwork, ensuring accuracy and completeness.
  • Request and obtain referrals, medical records, and diagnostic reports from internal and external providers.
  • Monitor and handle case management for patients in our electronic health record system.
  • Maintain a clean and organized waiting area, restocking materials as needed.
  • Respond to payer-specific questions from patients and clinical providers.
  • Participate in administrative team connections with referring physician practices to establish positive relationships and maintain referrals.
Requirements
  • High School Diploma or GED required; Associate's degree or Bachelor's degree in healthcare preferred.
  • 3-4 years of medical office experience in a rehabilitation setting required; 1-2 years of experience within MedStar National Rehabilitation Network preferred.
  • Excellent customer service skills, verbal and written communication skills, and basic knowledge of Microsoft Office products.
  • Ability to multi-task, be flexible, and work independently with minimal supervision.