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Human Resources Operations Support Specialist
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IT Support Specialist
2 months ago
We are seeking an experienced IT Support Specialist to join our team at Merge IT. As a Technical Service Engineer, you will be responsible for providing technical support and services to our clients, ensuring their IT needs are met and exceeded.
Main Responsibilities- Technical Support: Provide technical assistance and support to clients, resolving issues and answering questions related to IT systems and services.
- Service Delivery: Coordinate and deliver technical services to clients, ensuring timely and effective resolution of issues.
- Documentation and Reporting: Maintain accurate records and reports of technical work completed, ensuring compliance with company and client procedures.
- Issue Escalation: Escalate complex technical issues to senior engineers, ensuring timely resolution and customer satisfaction.
- Customer Service: Provide exceptional customer service to internal and external clients, ensuring a consistent and positive experience.
- Technical Expertise: Proven experience in IT desktop service environments, with a strong understanding of IT industry standards and technologies.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
- Organizational Skills: Demonstrated ability to prioritize tasks, manage multiple projects, and meet deadlines.
- Customer Focus: Strong customer service skills, with a focus on delivering exceptional service and ensuring customer satisfaction.
Merge IT is a leading provider of IT talent and services to Fortune 100 clients. We are committed to delivering exceptional service and exceeding client expectations.
