Retail Sales Associate

7 days ago


Youngstown, Ohio, United States LaFrance Cleaners Full time
About LaFrance Cleaners

LaFrance Cleaners is a leading dry cleaner in the Mahoning Valley, providing exceptional dry cleaning and laundry services for over 75 years.

Job Summary

We are seeking a highly motivated and organized Retail Team Associate to join our top-performing retail team. As a Retail Team Associate, you will be responsible for providing exceptional customer service, increasing sales, and working effectively as a team player.

Key Responsibilities
  • Customer Service: Manage all walk-in and telephone contact with clients, providing exceptional customer service to all clients.
  • Order Management: Check customer orders in and out of the store, mark-in incoming customer orders, and accurately process customer payment for services.
  • Store Operations: Manage the opening and closing of assigned store, perform all administrative duties to effectively manage store operations, and build sustainable, positive relationships with customers and co-workers.
  • Team Collaboration: Communicate effectively with peers and managers, providing customer feedback to Manager, and remain an honest, reliable, hard working member of our customer service team.
Goals and Objectives
  • Customer Satisfaction: Achieve 100% customer satisfaction with no customer complaints each month.
  • Team Player: Remain an honest, reliable, hard working member of our customer service team, and be responsible for operations of the store and completion of scheduled work.
  • Sales Growth: Continually build the company's customer base through delivering excellent customer service and implementing company marketing and operational procedures to support ongoing sales growth.
  • Attendance: Be at work on time every day.
Essential Abilities, Behaviors & Motivators
  • Communication: Ability to communicate effectively and persuasively.
  • Organization: Organized with an eye for detail and a desire for accuracy.
  • Self-Motivation: Self-starter who can work effectively on their own or as part of a team.
  • Interpersonal Skills: Generally happy person with a pleasing personality, enjoy meeting new people and building strong personal relationships.
  • Technical Skills: Proficient computer skills.


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