Digital Service Management Consultant

2 days ago


Alameda, California, United States IT Solutions LLC Full time
Digital Service Management Opportunity

We are seeking a skilled professional to join our team as a Digital Service Management Consultant. This contract role will involve implementing and operating various ITIL products and services.

About the Role
  • Collaborate with technology leaders, members, and business teams to implement and operate ITIL products including Change Management, Incident Management, Problem Management, Service Level Management, Availability Management, Knowledge Management
  • Analyze and maintain metrics for governing SLAs and OLAs
Key Responsibilities
  • Take on operations roles for ITIL components
  • Conduct Problem Management lifecycle, including Root Cause Analysis
Requirements
  • Experience with the ITIL framework
  • Critical thinking and analysis of existing processes, technologies, problems, and situations
Compensation and Benefits

The estimated salary range for this contract role is $140,000 - $170,000 per year. The company provides eligible employees with a comprehensive benefits package, including vaccination requirements.



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