ITIL Implementation and Services Specialist
1 week ago
We are seeking an experienced professional to join our team as a Digital Service Management Consultant. This contract role will involve implementing and operating various ITIL products and services.
About the Role- Collaborate with technology leaders, members, and business teams to implement and operate ITIL products including Change Management, Incident Management, Problem Management, Service Level Management, Availability Management, Knowledge Management
- Analyze and maintain metrics for governing SLAs and OLAs
- Implement ITIL components and take on operations roles
- Run Change Management Meetings and create communications, dashboards, and reports
- Experience with the ITIL framework
- Project management skills and experience in Agile
The estimated salary range for this contract role is $130,000 - $160,000 per year. The company provides eligible employees with a comprehensive benefits package, including vaccination requirements.
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Digital Service Management Consultant
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Applications Support Operations Analyst
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