Customer Service Associate

4 weeks ago


Chicago, Illinois, United States Family Dollar Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Family Dollar. As a key member of our store team, you will be responsible for providing exceptional service to our customers, ensuring a positive shopping experience, and maintaining a clean and well-stocked store environment.

Key Responsibilities:
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Assist customers with selection of merchandise, complete transactions, and answer questions regarding the store and merchandise.
  • Maintain a clean and well-stocked store environment, including unloading merchandise from delivery trucks, organizing merchandise, and transporting merchandise from the stockroom to the sales floor.
  • Independently stock shelves and recover merchandise in the store, ensuring accurate inventory levels and maintaining a visually appealing store display.
  • Accurately handle customer funds and process transactions using the POS system, maintaining a high level of accuracy and attention to detail.
  • Remain constantly aware of customer activity to ensure a safe and secure shopping environment, adhering to company policies and procedures.
Requirements:
  • Education: High school diploma or equivalent preferred.
  • Experience: Prefer experience working in retail, hotel, restaurant, grocery, or drug store environments.
  • Physical Requirements: Ability to regularly lift up to 40lbs, with occasional lifting of up to 55lbs, and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
  • Availability: Ability to work a flexible, full-time schedule, including days, evenings, weekends, and holidays.


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