Senior Vice President of Client Services

2 weeks ago

Kirkland, Washington, United States Smartek21 Full time

Position Overview: The Senior Vice President of Client Services plays a pivotal role in the Services division, leading multiple teams to successfully execute projects for our clientele. This individual is a seasoned expert in the field, acting as the primary business resource for high-level clients. The role requires the ability to manage several intricate projects concurrently while collaborating effectively with various management levels and staff to align with the company's objectives.

Key Responsibilities:

  • Develop a comprehensive long-term vision, strategy, and roadmap aimed at increasing revenue, distinguishing our offerings in the marketplace, enhancing customer satisfaction, and ensuring alignment with the overarching business goals of SmarTek21.
  • Lead the Services team with an emphasis on refining and expanding the solutions offered in the market, as well as overseeing SmarTek21 product platforms from engineering, delivery, program management, and technological perspectives.
  • Engage with clients and prospects to showcase our capabilities and services, thereby creating opportunities for new business ventures.
  • Foster robust relationships with senior clients, providing counsel and establishing trust as a reliable advisor.
  • Conduct thorough analyses of existing and prospective applications within client organizations.
  • Assess applications to ensure they align with strategic business objectives.
  • Oversee the formulation of high-level software solutions through exceptional functional and technical expertise, as well as an understanding of enterprise business systems and industry requirements.
  • Direct the design of updated business processes, evaluating the effectiveness of current procedures.
  • Drive the vision of the group, managing the development and execution of the solutions roadmap based on established strategies.
  • Collaborate closely with engineering, design, marketing, sales, and other departments to manage the entire application implementation lifecycle, ensuring all specifications are met.
  • Maintain a deep understanding of clients' businesses and industries, proactively addressing opportunities and challenges as they arise.
  • Instill a culture of excellence, proposing requirements for solutions and development programs, preparing return-on-investment analyses, and coordinating timelines with engineering and other stakeholders.
  • Provide leadership and direction throughout the software development lifecycle, including architecture, development, testing, and support, while fostering a culture of accountability to achieve business objectives.
  • Mentor and develop team members, promoting a positive work environment.
  • Attract, nurture, engage, and retain talent within the organization.
  • Ensure ongoing skill enhancement and career development for team members, providing continuous mentoring and effective governance through status reporting to clients and management.
  • Partner with other departmental leaders to align and execute strategies essential for business success.
  • Manage functional budgets and schedules within the group to meet company requirements.
  • Contribute to interprofessional team-based care within the Delivery practice.
  • Perform additional related duties as assigned by management.

Supervisory Responsibilities:

  • Directly supervise employees within the department.
  • Indirectly oversee employees across various departments.
  • Execute supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, planning, assigning, and directing work, appraising performance, and addressing complaints.

Qualifications:

  • Bachelor's or Master's degree in Computer Science, Business Administration, Economics, Finance, Engineering, or equivalent experience.
  • Over 20 years of progressive experience in engineering, delivery, solution management, program management, and technology.
  • A minimum of 8-10 years in a leadership role within IT professional service delivery in complex environments.
  • Experience managing teams of over 300 across the entire software development lifecycle.
  • Familiarity with digital technology areas such as Cloud, DevOps, Web App Development, Mobile App Development, and UI/UX.
  • Exceptional leadership, communication, organizational, presentation, and interpersonal skills.
  • Strategic mindset with the ability to identify opportunities for business improvement and growth.
  • Proven track record of delivering impactful results to meet client needs.
  • Strong analytical skills for evaluating information and metrics to develop informed business cases.
  • Financial analytical capabilities to enhance solution strategies and performance.
  • Experience managing multiple clients simultaneously and leading projects to completion on time and within budget.
  • Demonstrated ability in people management, motivating and managing diverse project teams.
  • Experience in skill enhancement and career planning for both technical and non-technical staff.
  • Ability to work independently and collaboratively in a team-oriented environment.
  • Flexibility to adapt to shifting priorities and demands through analytical and problem-solving skills.
  • Entrepreneurial experience is desirable but not mandatory.
  • Diverse experience across both small and large service and product companies is advantageous.

Competencies:

  • Visionary Leadership: Demonstrates passion and optimism, inspires respect and trust, and mobilizes others to fulfill the vision.
  • Leadership: Exhibits confidence, motivates others, and effectively influences actions and opinions.
  • Managing People: Involves staff in planning and decision-making, provides regular performance feedback, and fosters quality focus.
  • Ethics: Treats individuals with respect, keeps commitments, and upholds organizational values.
  • Strategic Thinking: Develops strategies to achieve organizational goals and adapts to changing conditions.
  • Professionalism: Approaches others tactfully, reacts well under pressure, and accepts responsibility for actions.

  • Senior Vice President of Client Services

    2 weeks ago

    Kirkland, Washington, United States SmarTek21 Full time

    Position OverviewThe Senior Vice President of Client Services plays a pivotal role within the Services division, overseeing a diverse array of teams dedicated to delivering exceptional projects for our clientele. This individual is a seasoned expert in the field, acting as the primary business resource for high-level clients. The role demands the ability to...

  • Senior Vice President of Client Services

    2 weeks ago

    Kirkland, Washington, United States SmarTek21 Full time

    Descripción del PuestoQuiénes Somos:Transformando negocios, impulsando el éxito: SmarTek21SmarTek21 es una empresa de servicios de TI fundada en 2006 con la visión de empoderar a las organizaciones para sobresalir en un mundo impulsado por datos. Nuestro equipo de expertos en tecnología y negocios comprendió que los datos se habían convertido en un...

  • Senior Vice President of Strategic Growth

    2 weeks ago

    Kirkland, Washington, United States GoDaddy Full time

    Location: Kirkland or Remote (USA)At GoDaddy, we embrace a flexible work environment tailored to the needs of each team. Some teams operate from the office full-time, while others adopt a hybrid model, and some work entirely remotely.This role may be designated as hybrid or fully remote, depending on your manager's decision. If hybrid, you will alternate...

  • Vice President Corporate Development

    2 months ago

    Kirkland, Washington, United States GoDaddy Full time

    Location Details: Kirkland or USA RemoteAt GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.This position may be a hybrid or fully remote position, as decided by your manager. If...

  • Vice President Corporate Development

    3 weeks ago

    Kirkland, Washington, United States GoDaddy Full time

    Location Details: Kirkland or USA RemoteAt GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.This position may be a hybrid or fully remote position, as decided by your manager. If...

  • Vice President of Sales, Technology Sector

    2 weeks ago

    Kirkland, Washington, United States ServiceNow Full time

    Job OverviewCompany Overview:At ServiceNow, we leverage technology to create seamless experiences for everyone, driven by our dedicated team. Our rapid pace reflects the urgency of the world, and our innovative spirit sets us apart in serving our clients and communities. By becoming part of ServiceNow, you join a passionate group of innovators who thrive on...

  • Client Care Specialist

    6 days ago

    Kirkland, Washington, United States Husky Senior Care Full time

    Job SummaryHusky Senior Care is a leading provider of in-home care services, dedicated to delivering exceptional care to our clients. We are seeking a highly skilled and compassionate Senior Care Coordinator to join our team.Key ResponsibilitiesCoordinate and manage the delivery of healthcare services to clients, ensuring their safety, comfort, and...

  • Senior Care Assistant

    2 weeks ago

    Kirkland, Washington, United States Husky Senior Care Full time

    Husky Senior Care - Caregiver RoleHusky Senior Care has been dedicated to assisting seniors in their homes since its inception, providing essential support across a broad area. Our services extend to various communities, ensuring that we meet the diverse needs of our clients. We take pride in cultivating a supportive work environment, characterized by...

  • Senior Care Assistant

    1 week ago

    Kirkland, Washington, United States Husky Senior Care Full time

    Husky Senior Care - Caregiver RoleHusky Senior Care has been a trusted provider since 2009, delivering essential support to seniors who need assistance in their homes. Our services extend across various neighborhoods, ensuring that our clients receive the care they deserve. We are proud to maintain a supportive work culture with attentive management,...

  • Senior Care Assistant

    1 week ago

    Kirkland, Washington, United States Husky Senior Care Full time

    Husky Senior Care - Caregiver RoleHusky Senior Care has been dedicated to providing assistance to seniors in their homes, serving the Greater Seattle area. Our clientele spans various neighborhoods, and we are committed to creating a supportive and nurturing environment for our caregivers. Our management team is responsive and accessible, ensuring that our...

  • Caregiver Opportunities with Husky Senior Care

    6 days ago

    Kirkland, Washington, United States Husky Senior Care Full time

    About Husky Senior CareHusky Senior Care is a reputable home care agency dedicated to providing exceptional care and support to seniors in their homes. Our team is committed to delivering high-quality services that promote independence, dignity, and well-being.Job SummaryWe are seeking compassionate and reliable caregivers to join our team. As a caregiver...

  • Senior Care Coordinator

    2 days ago

    Kirkland, Washington, United States Husky Senior Care Full time

    Job SummaryHusky Senior Care is a leading provider of in-home care services, dedicated to delivering exceptional care to our clients. We are seeking a highly skilled and compassionate Senior Care Coordinator to join our team.Key ResponsibilitiesCoordinate and manage the delivery of healthcare services to clients, ensuring their safety, comfort, and...

  • Personal Care Assistant for Seniors

    2 weeks ago

    Kirkland, Washington, United States Husky Senior Care Full time

    About Us: Husky Senior Care has been a trusted provider of in-home support for seniors since 2009. We pride ourselves on delivering exceptional care to our clients throughout the Greater Seattle area, including various neighborhoods. Our organization fosters a nurturing work atmosphere with supportive management and a dedicated 24-hour scheduling...

  • Personal Care Assistant for Seniors

    1 week ago

    Kirkland, Washington, United States Husky Senior Care Full time

    About Us: Husky Senior Care has been serving the community since 2009, specializing in providing assistance to seniors in the comfort of their own homes. Our organization is committed to fostering a nurturing work atmosphere with supportive leadership, including a 24-hour scheduling hotline.Position Overview: We are seeking individuals who are passionate...

  • Healthcare Service Coordinator

    22 hours ago

    Kirkland, Washington, United States Husky Senior Care Full time

    Job SummaryHusky Senior Care is a leading provider of in-home care services, dedicated to delivering exceptional care to our clients. We are seeking a highly skilled and compassionate Senior Care Coordinator to join our team.Key ResponsibilitiesCoordinate and manage the delivery of healthcare services to clients, ensuring their safety, comfort, and...

  • Senior Client Success Manager

    2 weeks ago

    Kirkland, Washington, United States CrowdStrike Full time

    CrowdStrike, Inc.Full time Position Overview: Are you enthusiastic about Cybersecurity and Client Engagement? Do you aspire to work in an environment where your dedication and passion are matched by your colleagues? As a Senior Client Success Manager at CrowdStrike, you will interact with a diverse array of clients after the sale and guide them through the...

  • Personal Care Assistant for Seniors

    1 week ago

    Kirkland, Washington, United States Husky Senior Care Full time

    About Husky Senior Care: Since its inception, Husky Senior Care has been dedicated to offering exceptional assistance to seniors in the comfort of their homes. Our organization serves a wide range of clients, ensuring a nurturing and supportive atmosphere for both clients and employees.Position Overview: We are seeking dedicated caregivers who are passionate...

  • Personal Care Assistant for Seniors

    1 week ago

    Kirkland, Washington, United States Husky Senior Care Full time

    About Us: Husky Senior Care has been dedicated to serving the needs of seniors since 2009. We specialize in providing personalized care for elderly individuals who require assistance within the comfort of their own homes. Our clients are located throughout the Greater Seattle area, and we pride ourselves on fostering a nurturing and supportive work...

  • Personal Care Assistant for Seniors

    1 week ago

    Kirkland, Washington, United States Husky Senior Care Full time

    About Husky Senior Care: Established in 2009, Husky Senior Care specializes in delivering personalized assistance to seniors in the comfort of their homes. Our clients are spread throughout the Greater Seattle area, and we pride ourselves on fostering a nurturing work atmosphere supported by proactive management, including a 24-hour scheduling...

  • Personal Care Assistant for Seniors

    1 week ago

    Kirkland, Washington, United States Husky Senior Care Full time

    About Us: Husky Senior Care has been serving the community since 2009, specializing in providing essential support for seniors who require assistance within their residences. Our clients are spread throughout the Greater Seattle area, ensuring a diverse and rewarding experience for our caregivers.Position Overview: We are seeking compassionate caregivers who...