Part Time Associate Patient Care Coordinator

4 weeks ago


Eau Claire, Wisconsin, United States Optum Full time

Optum Career Opportunity

At Optum, we strive to deliver care aided by technology to help millions of people live healthier lives. As a Part Time Associate Patient Care Coordinator, you will play a crucial role in connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Key Responsibilities:

  • Greet all incoming internal and external callers using the assigned phone etiquette scripting
  • Prioritize incoming calls by assessing and analyzing information to identify immediate emergency needs
  • Handle confidential information appropriately by protecting and disclosing information to only those authorized
  • Demonstrate technical knowledge and competence in the departmental procedures to accurately perform all of the hospital emergency preparedness codes and other tasks required
  • Maintain current physician on-call schedules to ensure appropriate communication to ProHealth Care Physicians
  • Understand and follow all Switchboard departmental processes implemented
  • Perform all other duties as assigned

Requirements:

  • High School Diploma / GED (or higher)
  • 1+ year of customer service experience in an office setting or professional work environment
  • Intermediate level of proficiency with Microsoft Office Products
  • Must be 18 years of age OR older
  • Ability to work the following biweekly schedule

Preferred Qualifications:

  • 2+ years of customer service experience in a hospital setting
  • 2+ years of scheduling experience in a clinical setting
  • Experience in a medical office or emergency department
  • Knowledge of medical terminology
  • Experience with electronic medical records system

UnitedHealth Group Mission

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Equal Employment Opportunity

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



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