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Customer Service Representative

2 months ago

Burlington, North Carolina, United States Glen Raven Full time
{"Responsibilities": "
\t\u2022 Processes incoming customer orders via email, fax and phone in a timely and accurate manner
\t\u2022 Communicates with multiple distribution centers processing returns or making changes to orders
\t\u2022 Works closely with Supply Chain to provide customer with ETA's on backorders or special order items
\t\u2022 Provides customer call recordings to distribution center managers
\t\u2022 Works closely with the credit department to resolve disputed credit items
\t\u2022 Partners with the sales team to meet and exceed customer's service expectations

", "Education and Experience": "
\t\u2022 Associates degree or equivalent education and related training
\t\u2022 1 year of experience in customer service or related field with direct interaction with customer is preferred
\t\u2022 High attention to detail
\t\u2022 Excellent written and verbal communication skills
\t\u2022 Time Management
\t\u2022 Ability to work in a team environment
\t\u2022 Excellent computer skills - Excel, Microsoft Office

", "Why Glen Raven": "
\t\u2022 Working at Glen Raven allows you to be part of a hard-working team proud to weave connections worldwide with some of the most trusted brands in textiles like Sunbrella.
\t\u2022 Every day, we strive for and welcome diverse voices, solutions-driven ideas and innovative opportunities for continued growth throughout the company.
\t\u2022 We work toward a shared success while lifting each other up on the job and in our communities.
\t\u2022 Together, we keep the world spinning.

", "Perks and Benefits": "
\t\u2022 Health, Dental and Vision Benefits
\t\u2022 Short Term & Long Term Disability
\t\u2022 401 (k) Retirement Plan and Pension Plan
\t\u2022 Wellness Program
\t\u2022 Vacation & Holiday Pay

"}