Helpdesk Specialist

We are seeking a highly skilled and motivated Helpdesk Tech to join our team at 360care. As a Helpdesk Tech, you will be responsible for providing prompt and effective technical assistance and support to our customers.

• Technical Support: Respond to IT service requests via various channels, including email, chat, and customer-facing portal.
• Troubleshooting and Problem-Solving: Analyze and diagnose technical issues, and implement solutions to resolve problems.
• Hardware and Software Support: Install, modify, update, and repair computer hardware and software configurations, settings, and permissions.
• Network Support: Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), WiFi, and other networks.
• Communication and Collaboration: Communicate and recommend solutions to supervisors and peers, and interact regularly with internal and external IT partners.

• Industry Knowledge and Experience: 1+ years of experience in the IT industry.
• Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills to troubleshoot and diagnose technical issues.
• Communication Skills: Excellent communication skills, both written and verbal, to gather information and explain complex technical concepts in simple terms.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.