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Banquet Manager

2 months ago

Nashville, Tennessee, United States Turnberry Associates Full time

**Job Summary**

Turnberry Associates is seeking a highly skilled Banquet Manager to join our team at the JW Marriott Nashville Hotel. As a key member of our hospitality team, you will be responsible for ensuring the smooth execution of all banquet functions, providing exceptional customer service, and maintaining the highest standards of quality and professionalism.

**Key Responsibilities**

• Work closely with the Director of Banquets to ensure proper execution of all banquet functions

• Prepare assignments, supervise service and setup staff, and ensure the function is set correctly

• Provide timely and efficient service of all meetings and social events, meeting or exceeding company standards

• Assign work and monitor the performance of scheduled outlet staff

• Collaborate with kitchen staff to communicate speed of service, client numbers, and special requests

• Greet guests upon arrival and introduce yourself to meeting/convention planners as the primary contact while the group is in house

• Respond to guest requests and concerns in a prompt and professional manner

• Inspect all scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions, and coffee breaks for cleanliness, attractiveness, and proper layout

• Assist the Director of Banquets with labor controls and managing operating expenses through effective scheduling, budgeting, purchasing decisions, inventory, and cash control

• Attend regular operational meetings to ensure effective coordination and cooperation between departments

• Conduct pre-shift meetings

• Prepare reports detailing the function and comments from meeting planners

• Maintain compliance with all health and safety regulations at all times

• Investigate and resolve customer complaints regarding food quality, service, or accommodations

• Perform additional duties and projects as assigned

**Requirements**

• Ability to speak, read, write, and understand English

• Professional demeanor appropriate for a luxury environment

• Minimum of five (5) years of hospitality management experience

• Prior experience in hotel banquets required

• Proficient in Microsoft Suite, including Word and Excel

• Working knowledge of point of sale systems

• Strong customer service experience, interpersonal, and communication skills

• Strong analytical, decision-making, and problem-solving skills

• Ability to multi-task and work in a fast-paced, dynamic environment

• Ability to be flexible, adaptable, and responsive to change

**Education**

• High school degree or equivalent required

• Associate or Bachelor's degree in hospitality management preferred