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Senior IT Support Specialist
2 months ago
We are seeking a highly skilled Senior IT Support Specialist to join our team at TravelCenters of America. As a key member of our IT department, you will be responsible for providing top-notch technical support for our end-users, ensuring seamless operation of our computer systems and networks.
Duties and Responsibilities- Hardware Support: Provide daily hardware support for PCs, laptops, tablets, printers, and other technical devices, ensuring they are functioning properly and efficiently.
- Software Support: Offer daily software support, including operating systems and applications, to ensure our users have access to the tools they need to perform their jobs effectively.
- Asset Management: Practice daily asset management of equipment, including lease PCs, printers, registers, credit card pin pads, and other technical devices specific to our business operations.
- Technical Guidance: Provide training and guidance to lower-level technicians as needed, ensuring they have the skills and knowledge required to perform their duties effectively.
- Education: Associates or Bachelor's degree in Information Systems, Computer Science, or a related field is preferred, or equivalent work experience.
- Experience: Requires 5-8 years of experience supporting complex end-user technologies.
- Certifications: Computer certifications for Windows 10, CompTia A+, and/or Network+, Security+ are preferred.
- Skills: Working knowledge of Windows Server, Active Directory, BigFix/PowerShell, Group Policies, Microsoft Office, and Office 365, BOMGAR, and Cisco VPN is preferred.
- Desirable Skills: Knowledge of building images and scripting is desired.
- Competitive Compensation: Enjoy a competitive salary and annual bonus opportunity.
- Comprehensive Benefits: Receive medical, dental, vision, and life insurance, as well as a 401(k) plan with a company match.
- Professional Development: Take advantage of paid vacation and holidays, tuition reimbursement, and a wide variety of discounts on technology, travel, food, and fuel.
- Opportunities for Growth: Enjoy opportunities for growth and advancement with company-paid training.
TravelCenters of America is proud to be an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information, or membership in any other category protected by applicable federal, state, or local law.
