Senior IT Support Specialist
1 week ago
CGS is seeking a highly skilled Senior Help Desk Technician to provide Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
Key Responsibilities:- Provide technical support for hardware and software issues
- Administer user accounts and mailboxes
- Install and troubleshoot software and hardware
- Support handheld devices and remote users
- Conduct end-user training and create procedural documentation
- Track and update IT-related tickets using ITIL
- Produce proactive reports and trending analysis
- Maintain IT inventories and provide desk-side training
- Set up and support conference and training rooms
- One year or more experience with Adobe Connect or related online meeting center set-up
- ITIL Foundations certification (non-required but advantageous)
- Change Management experience (non-required but advantageous)
- Active DOD clearance of Level 6 Public Trust or above (non-required but advantageous)
Contact Government Services, LLC is a company that strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs.
We value honesty, professionalism, and quality work. We offer a comprehensive benefits package, including health, dental, and vision insurance, life insurance, 401k, flexible spending account, paid time off, and observance of state/federal holidays.
We are an Equal Opportunity Employer and welcome applicants from diverse backgrounds. If you are a motivated and highly skilled individual who is excited to contribute to government innovation, we encourage you to apply.
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