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Customer Service Specialist
2 months ago
Sears Imported Autos Inc. is on the lookout for motivated individuals to fill the role of Customer Service Specialist within our Service Department Call Center. As a crucial point of contact for our esteemed clientele, you will be instrumental in delivering outstanding service experiences.
Core Responsibilities:
- Managing incoming service inquiries, which make up about 80% of daily responsibilities.
- Fielding between 50 to 100 calls each day, assisting customers with scheduling services and addressing inquiries.
- Conducting outbound communications with existing and prospective clients via phone, email, and text.
- Providing customers with timely updates concerning service appointments and vehicle conditions.
- Responding to common customer inquiries related to maintenance, pricing, operational hours, and roadside assistance.
Qualifications:
- High School diploma or equivalent is mandatory.
- Proficiency in various computer applications and programs is essential.
- Experience in the automotive field is advantageous but not required.
Benefits Offered:
- Attractive salary structure.
- Comprehensive benefits package, including health, dental, vision, life insurance, and short-term disability coverage.
- Generous vacation policy, 401K, and profit-sharing plans.
- Supportive work environment with opportunities for professional growth within the organization.
If you possess the skills and enthusiasm to excel in a customer-focused role, we encourage you to consider this opportunity to advance your career in the automotive industry.
