Customer Service Representative

3 weeks ago


Minneapolis, Minnesota, United States Epiq Global Business Transformation Solutions, LLC Full time

Job Title: Hospitality Specialist

Job Summary:

We are seeking a highly skilled Hospitality Specialist to join our team at Epiq Global Business Transformation Solutions, LLC. As a Hospitality Specialist, you will be responsible for providing exceptional customer service and ensuring that all client meetings, events, and hospitality tasks are executed flawlessly.

Key Responsibilities:

  • Provide exceptional customer service to clients and internal stakeholders
  • Set up meeting rooms and ensure that all conference rooms and kitchens are clean and stocked with supplies
  • Perform walk-throughs to inspect and ensure that all areas are clean and organized
  • Provide support for miscellaneous requests and flex services
  • Utilize various software and event planning programs to meet tasks
  • Ability to respond to last-minute requests

Qualifications & Requirements:

  • High School Diploma or GED
  • Minimum of 1-year work experience, client service-oriented preferred
  • Excellent customer service skills, including tact in handling challenging requests
  • Good verbal and written communication skills
  • Attention to detail and ability to multitask in a fast-paced environment
  • Ability to lift or move 40 lbs

Working Conditions:

  • Ability to walk, bend, kneel, stand, and/or sit for an extended period
  • Working knowledge of Microsoft, Outlook, Word, and Excel

Preferred Shift: 8-4:30, with some flexibility to meet customer needs

This position works 37.5 hours per week. The compensation range for this role is $18.32 to $21.98 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.

We are an equal opportunity employer and welcome applications from diverse candidates. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.



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