Digital Media Performance Manager

5 days ago


Chicago, Illinois, United States Equinox Full time
Job Summary:

The MNR Manager is a key member of the Equinox team, responsible for upholding the quality of the Equinox experience through education, programming, and trainer development. In partnership with the PT Manager, the MNR Manager cultivates a collaborative and energetic culture, driving professional development for the individual and team, safeguarding brand standards, and impacting key business levers.

Key Responsibilities:

• Ensure the quality of service delivered through complimentary and paid Personal Training services that result in continued PT engagement.
• Collaborate with Membership Advisors to provide a clear understanding of the PT value proposition.
• Collaborate with Membership Advisor for PT Sales takeovers.
• Hold the team accountable for branded, quality member interactions, including supporting the PTM with pipeline management where applicable and agreed upon.
• Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff.
• Lead and foster team commitment to continued education opportunities to ensure high educational standards and delivery of quality programming.
• Create and present relevant development topics in the monthly PT department forum.

Employee Development:

• Skill development of the fitness assessments, Complimentary PT sessions, and results review conversations through coaching, clearance, and feedback.
• Competent in Equifit/CPT closing using Sales Training techniques.
• Deliver in-club education to support the development needs of the training team and in alignment with EFTI direction, including in-club workshops.
• Lead the quality and developmental components of New Hire On-Boarding.
• Support Tier X candidate development process (where applicable).

Manage PT Standards:

• Ensure high value of PT service delivery to impact member participation, client attrition, and compliance around programming and results review preparation.
• Proficiency in usage, delivery, and compliance of all member and employee-facing digital tools.
• Assessment Room: Maintain assessment room presentation and functionality of all equipment, including Tier X room where applicable.
• Equipment, iPads, Masks, Printers, etc.

  • Holds a genuine interest in the science, education, and on-going innovation of living a high-performance lifestyle.

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