Partner Success Manager

1 week ago


Charlotte, North Carolina, United States Discovery Communications Full time
Unlock Student Potential with Discovery Education

Discovery Education is seeking a highly skilled Partner Success Manager to join our dynamic team. As a key member of our Partner Success organization, you will play a critical role in developing and executing effective engagement strategies, assessing and managing risk, and providing accurate forecasting of your portfolio and attainment of revenue targets.

Key Responsibilities:
  • Plan and maintain an individual book of business, including account strategies, escalations, objectives, and initiatives in alignment with our Partner Success organization and methodologies.
  • Apply your understanding of SaaS business models and their overall relationship to customer success.
  • Understand, coordinate, and implement systemic professional learning plans within a district.
  • Stay up to date on industry trends, engagement methodology, and deal strategies.
  • Assess risk and elevate in order to achieve and exceed quarterly churn targets and focus on sharing findings across the teams and organization.
  • Bring planning, focus, and creativity to your work every day.
  • Work with sales and success leaders to identify trends and uncover opportunities for improved or new success engagements or professional development offerings.
  • Ability to innovate, persuade, and problem-solve with partners, peers, and cross-functional team members and incorporate all learnings into daily activity.
Requirements:
  • Demonstrable success supporting K12 institutions with SaaS or professional learning implementations.
  • Comfortable working across the spectrum from decision makers to front-line users or implementors with an understanding of the challenges customers face in SaaS implementations.
  • Acumen of retention, churn and growth metrics; understanding of value drivers in recurring revenue business models.
  • Ability to prepare, present, and revise forecasts based on risk assessments.
  • Understand, coordinate, and implement systemic professional learning plans within a partnership.
  • Proficiency with Salesforce, Gainsight (preferred), and Microsoft Office.
About Discovery Education:

At Discovery Education, we are committed to empowering educators and students with the tools and resources they need to succeed. Our innovative approach to education has made us a leader in the industry, and we are proud to serve over 4.5 million educators and 45 million students worldwide.

We offer a comprehensive benefits package, including career development opportunities, continuing education and tuition reimbursement programs, mentorship, and a collaborative work environment. If you are passionate about education and customer success, we encourage you to apply for this exciting opportunity.


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