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Senior Solutions Architect
2 months ago
We are seeking a highly skilled Senior Solutions Architect to join our team at Cooks Home Assistance Care. As a key member of our IT department, you will be responsible for providing technical expertise and guidance to our sales teams and customers on designated solution focus areas.
Key Responsibilities- Technical Expertise: Provide in-depth technical knowledge and support to sales teams and customers on designated solution focus areas, including network and systems engineering.
- Credibility and Trust: Establish credibility and trusted advisor status with our sales team and customers through effective communication and technical expertise.
- Customer Presentations: Conduct customer-facing presentations on our core competencies and technical solution offerings for assigned accounts and focus areas.
- Account Planning: Assist sales teams with overall account planning as it relates to technical aspects of hardware, software, and services opportunity qualification and development.
- RFP/RFI/RFQ Support: Complete and author technical sections for RFP/RFI/RFQ responses.
- Solution Architecture: Develop and finalize solution architecture/design and detailed line item configurations and/or bill-of-materials (BOMs).
- Solution Proposal: Develop and finalize solution proposal and/or presentation of recommended solutions.
- Technical Scoping: Lead technical scoping/reviews with sales teams and customers for Statement of Work (SOW) generation, planning, and designing solutions for complex multi-vendor solutions.
- Subject Matter Expertise: Function as a subject matter expert (SME) for customer technical staff regarding proposed solution and its design, configuration, implementation, and testing specifics.
- Technical Liaison: Function as a technical liaison and Cooks Home Assistance Care ambassador with field OEM channel sales and technical teams.
- Mentorship: Assist sales teams with mentoring of associate account managers as it relates to overall opportunity management and technical solution sets.
- Knowledge Transfer: Conduct knowledge transfers with solution architect colleagues and service delivery teams regarding solution and OEM product updates/changes, lessons learned from previous engagements/experience, etc.
- Customer Satisfaction: Assist sales teams in dealing with customer satisfaction issues surrounding technical aspects or approach of a recommended solution.
- Get Well Plan: Assist in developing a get well plan, as appropriate.
- New Solution Areas: Identify product or services candidates to sales and services management as new solution areas for Cooks Home Assistance Care to potentially develop or invest in.
- OEM Certification: Complete training and maintain OEM certification(s) as requested and approved by management, in accordance with assigned focus area.
- Process Improvement: Be proactive in highlighting and suggesting areas for improvement in regional procedures, structure, reporting, etc.
- Administrative Tasks: Complete administrative tasks (expenses, time reporting, pipeline) in a timely fashion.
- ePlus Branded Lunch and Learns: Conduct Cooks Home Assistance Care branded lunch and learns with customers and identify sales opportunities, as requested by management.
- Certifications: Certifications in applicable technology preferred.
- Education: College degree or applicable work experience.
- Experience: Two or more years of experience in designing or implementing complex network or systems/storage solutions.
- Pre-Sales Support: Three or more years of experience in providing pre-sales engineering support.
- Network Engineering: Network engineering or systems/storage engineering, preferably with one or more of: Cisco, HP, NetApp, VMware, Symantec, Microsoft.
- Pre-Sales Support: Pre-sales support.
- Communication Skills: Excellent oral, written, and presentation skills.
- Attention to Detail: Strong attention-to-detail.
The base salary range for this position at commencement of employment is expected to be between $120,000 and $170,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Cooks Home Assistance Care Benefits highlights can be viewed here.
If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Notice to Recruiting Agencies: Cooks Home Assistance Care only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to Cooks Home Assistance Care from any other source will be considered Cooks Home Assistance Care property, and will not qualify for any placement or referral fees. Cooks Home Assistance Care will only pay such fees in connection with a valid written agreement between Cooks Home Assistance Care and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.
Physical RequirementsWhile performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
