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Senior Enterprise Solutions Architect
2 months ago
PagerDuty is seeking a highly skilled and experienced Senior Enterprise Solutions Architect to join our team. As a key member of our Solutions Consulting organization, you will play a critical role in driving technical engagements with enterprise customers, providing strategic guidance, and architecting solutions that leverage PagerDuty's platform to address complex business challenges.
Key Responsibilities- Solution Design: Collaborate with sales and service delivery teams to understand customer requirements and propose scalable solutions leveraging PagerDuty's platform.
- Solution Architecture: Work closely with sales teams to understand customer business objectives and design scalable, enterprise-grade solutions using PagerDuty's platform. Ensure solutions align with customer requirements, industry best practices, and PagerDuty's capabilities.
- Technical Expertise: Demonstrate deep knowledge of IT operations, incident response, and modern software development practices. Act as a subject matter expert on PagerDuty's capabilities and integrations. Advanced Technical Knowledge of AI/ML, Observability, Chaos Engineering, xOC, Automation and Orchestration.
- Consultative Selling: Partner with sales executives to provide technical guidance throughout the sales cycle, from discovery to closing. Tailor presentations, demonstrations, workshops, and proofs of concept to align with customer needs.
- Customer Engagement: Engage with senior technical stakeholders (CTOs, CIOs, Architects) to build strategic relationships and address their technical challenges effectively.
- Collaboration: Work cross-functionally with product management, engineering, and customer success teams to convey customer requirements and influence product roadmap decisions.
- Continuous Learning: Stay updated with industry trends, emerging technologies, and competitive solutions to continuously improve expertise and provide thought leadership.
- Experience: Minimum of 10 years of experience in a pre-sales or solutions architect role within the enterprise software industry, with a strong background in IT operations management, incident response, or related fields.
- Technical Skills: Expertise in cloud technologies (AWS, Azure, GCP), ITSM/DevOps tools, microservices architectures, and APIs. Experience with enterprise-scale deployments and integrations is highly preferred.
- Communication: Exceptional presentation, communication, and interpersonal skills. Ability to convey complex technical concepts effectively to both technical and non-technical audiences.
- Problem Solving: Strong analytical and problem-solving abilities, with a track record of architecting innovative solutions to meet customer needs and drive business outcomes.
- Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline. Advanced certifications (e.g., TOGAF, AWS Solutions Architect) are advantageous.
- Travel: Willingness to travel as needed for customer meetings, workshops, and industry events.
