Senior Solutions Architect

4 weeks ago

San Francisco, California, United States Cox Communications Full time
Job Summary

The Senior Solutions Architect will be responsible for providing pre-sales support for complex managed services solutions in a cloud hosting environment. This role requires a subject matter expert on all RapidScale solutions and the ability to continually work to improve themselves and the company. The Senior Solutions Architect will have direct customer interaction on sales opportunities, validation of all quotes, production of supporting diagrams and written statements of work.

This position will be a direct interface between the Sales, Product, Marketing, and Engineering teams and will maintain extensive and up-to-date knowledge of all existing and new product and services capabilities. The Senior Solutions Architect will also have the opportunity and responsibility for participating in ongoing enhancement of products and services.

The ideal candidate will be a self-starter capable of making decisions and operating with a high level of autonomy to complete assigned tasks, while also being willing and able to collaborate as part of a larger team. Larger, more complex projects and sales opportunities may necessitate the participation of more than one SE and all team members are expected to be able to work in groups when leadership determines that it is appropriate. Internal projects will also require a high degree of teamwork.

The Senior Solutions Architect is also responsible for mentoring other SE team members, participating in productization efforts, building out proof of concepts for customers and prospects, and may be called upon to participate in or lead projects such as building demonstration labs and creating internal documentation.

Key Responsibilities

Develop and maintain internal and external relationships with clients, partners, vendors and colleagues. Communicate professionally and effectively at all levels.
Architect solutions to customers' and prospects' technical and business challenges using the RapidScale product and service set.
Taking a leading role in presentation of large, complex solutions and participate in customer negotiations with sales teams and partners.
Provide metrics / detail on number / status of opportunities being supported.
Ensure consistency of solutions, value proposition, and pre-sales support methodology.
Assist sales team on technical and financial aspects of proposal writing and development.
Ensure smooth transfer of solution design details and knowledge from Solutions Engineering team to Engineering teams and Project Management teams for all new service implementations.
Ensure solutions comply with operational processes and policies related to solution design and implementation.
Foster a customer service-oriented approach for all team members.
Lead or participate in projects focused on overall team improvement.
Up to 50% travel.

Requirements

6+ years of progressive experience implementing information technology solutions with a BS/BA degree; or 10+ years in lieu of a degree (required)
3+ years of experience in pre-sales support (required)
2+ years of IT leadership experience is a major advantage
Excellent communication skills, verbal and written; must communicate effectively in a professional manner
Strong problem resolution and conflict management skills
A working knowledge of Microsoft Windows operating systems
Strong working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies
Understanding of IP addressing and subnets, routing protocols, firewalls, and load balancing
Strong understanding of security solutions (IPS/IDS, SIEM, Identity Management, etc.)
Working knowledge of compliance frameworks (SOC, PCI, HIPAA, etc)
Thorough understanding of virtualization technologies
Familiarity with desktop virtualization, M365
Strong interpersonal skills; must work effectively with associates; be a team player
Demonstrated technical sales and leadership skills
Superior multitasking, organization, and prioritization skills
Strong MS Office and Visio Skills
Must project a high degree of confidence and creativity
Must display willingness to learn and self-motivate
Demonstrate a positive, can-do attitude
Demonstrate RapidScale and Cox values

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