Retail Operations Leader
2 weeks ago
Position Title: Retail Operations Leader
Location: The Colony, TX
Employment Type: Full-Time
Overview:
As a key member of our team at Check 'n Go, the Retail Operations Leader plays a vital role in overseeing the daily activities and profitability of our retail locations. This position is integral to ensuring exceptional customer service and operational excellence.
Key Responsibilities:
- Customer Relationship Management: Prioritize customer satisfaction by fostering strong relationships and addressing their needs effectively. Promote our sales culture and educate customers about our diverse product offerings.
- Financial Transactions: Manage cash handling processes, including maintaining a balanced cash drawer, processing deposits, and ensuring compliance with financial protocols.
- Loan Processing: Conduct thorough customer verifications and accurately process transactions in accordance with company policies.
- Regulatory Compliance: Ensure adherence to all company and state regulations, maintaining the highest standards of operational integrity.
- Communication: Handle inbound and outbound calls, addressing customer inquiries and concerns while adhering to established procedures.
- Brand Representation: Act as a brand ambassador for Check 'n Go, ensuring the store environment meets company standards and effectively executing marketing initiatives.
- Operational Management: Oversee store operations, including staff scheduling, training, and performance management to achieve business objectives.
Supervisory Responsibilities:
Lead and mentor Customer Service Representatives, fostering a collaborative and productive work environment.
Qualifications:
- Preferred: Some college education.
- Experience: Minimum of three years in sales and customer service, with a focus on cash handling and leadership.
- Transportation: Reliable personal transportation is required, along with a valid driver's license and automobile insurance.
Physical Requirements:
Ability to lift up to 50 lbs and perform tasks in a retail/office environment, including extended periods of computer use.
Travel Requirements:
Willingness to travel to various store locations within the district as needed.
Why Join Check 'n Go?
At Check 'n Go, we offer a dynamic work environment with opportunities for professional growth and development. We are committed to making a positive impact in our customers' lives through outstanding service and innovative financial solutions.
Commitment to Diversity:
We are an Equal Opportunity Employer, dedicated to building a diverse workforce that reflects the communities we serve.
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