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IT Support Specialist

2 months ago

Phoenix, Arizona, United States HonorHealth Full time

Overview
At HonorHealth, we are dedicated to creating a meaningful care experience for our patients. As part of our team, you will have the opportunity to make a significant impact through various initiatives and programs.

About Us
HonorHealth is a leading nonprofit healthcare system in Arizona, serving a diverse population. Our extensive network includes multiple acute-care hospitals, a comprehensive medical group, and various community services aimed at enhancing the health and well-being of our communities.

Position Summary
The Service Desk Analyst I is responsible for managing inbound support calls, collaborating with customers to define and document the scope of incidents, and employing troubleshooting techniques to achieve resolution or escalate issues as necessary.

Key Responsibilities
1. Provide end-user application support and document incident details.
2. Utilize critical thinking to analyze problems and identify root causes.
3. Triage and prioritize incidents, ensuring timely follow-up and resolution.
4. Engage in an on-call rotation to support off-hour incidents and project tasks.
5. Maintain effective communication with customers to understand their needs and build rapport.

Commitment to Excellence
HonorHealth emphasizes a culture of service excellence, focusing on customer-centered care, quality-driven practices, and resource-wise operations. The Service Desk Analyst I is expected to uphold these values in all interactions.

Qualifications
Education: High School Diploma or GED Required
Experience: Minimum of 1 year of relevant experience Required