Site Support Specialist
2 weeks ago
Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS) is dedicated to driving digital transformation by modernizing infrastructure and workplaces. Our comprehensive approach delivers key results for our clients by achieving cloud-driven modernization and workplace and operational transformation in a secure environment.
Job Title: Site Support TechnicianWe are seeking a skilled Site Support Technician to provide hardware and software support services to our clients. The successful candidate will be responsible for:
- Providing break/fix services and deskside support to ensure seamless operations
- Implementing virus detection and eradication procedures to maintain a secure environment
- Diagnosing and repairing end-user system failures to minimize downtime
- Ensuring network connectivity and device functionality
To be successful in this role, you will need:
- A technical degree or equivalent experience in end-user support
- Experience with deskside and basic fix skills, including hardware, software, printing, networking, and file shares
- Knowledge of MAC and IOS Systems, Windows 7 and 10, and Microsoft Office Applications (Office 365)
- ServiceNow or related ITSM ticketing tool experience
- Printer and scanner support
- Customer infrastructure support experience
- Mobile Device Support Experience
- Familiarity with Microsoft Active Directory
- Experience with computer asset tracking
- Experience with user ID creation
- Some experience with support and administration of network phones (VoIP system)
- Understanding of Symantec Virus Scan software
- Ability to lift up to 50 lbs. when moving electronic equipment
- Great customer service skills
- Ability to multi-task
Cognizant offers a comprehensive benefits package, including:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
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