Technical Support Specialist
10 hours ago
{"About the Role": "We are seeking a highly motivated and detail-oriented Technical Support Analyst to join our team at Clarivate Analytics US LLC. As a Technical Support Analyst, you will be responsible for providing exceptional customer service and technical support to our clients, primarily serving librarians and other stakeholders in the North American market.", "Key Responsibilities": "
* Provide first-level technical support to customers via phone, email, and live chat
* Troubleshoot and resolve technical issues related to Alma, a library management system
* Collaborate with colleagues to solve complex issues and improve the overall customer experience
* Participate in training sessions and product updates to maintain current knowledge of products
* Author and maintain product support documentation to enhance product adoption and usage
", "Requirements": "
* Bachelor's degree or equivalent relevant work experience
* At least 1-2 years of experience working in a client service experience position
* Strong organizational skills and ability to work well under stringent deadlines and shifting priorities
* Ability to troubleshoot and problem solve, with a self-starting and self-motivated attitude
* Experience with library workflow tools, such as OPACs, discovery layers, and academic research tools
* Familiarity with ticketing systems and live chat support
", "What We Offer": "
* Full-time, permanent position
* 8am-5pm CST, with a hybrid work arrangement (2-3 days a week in one of our US offices)
* Competitive salary and benefits package
* Opportunity to work with a leading company in the library technology industry
"}
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Technical Support Specialist
3 days ago
Ann Arbor, Michigan, United States Domino's Corporate Full timeDomino's Corporate Job Description**Job Summary:**We are seeking a highly skilled Technical Support Specialist to join our team at Domino's Corporate. As a Technical Support Specialist, you will be responsible for providing effective, live Level 1 support for Domino's In-Store Operators.**Key Responsibilities:*** Provide technical support to Domino's...
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Technical Support Specialist
1 week ago
Ann Arbor, Michigan, United States Clarivate Full time{"About the Role": "We are seeking a skilled Technical Support Specialist to provide exceptional product support to our clients in North America. As a key member of our Support team, you will be the primary point of contact for customers, handling inquiries and resolving technical issues related to our IP products Foundation IP, Memotech, and Inprotech.Your...
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Technical Support Specialist
7 days ago
Ann Arbor, Michigan, United States Clarivate Analytics US LLC Full timeAbout the RoleWe are seeking a skilled Technical Support Analyst to provide exceptional product support to our external and internal clients. As a key member of our Support team, you will collaborate closely with end-users, IT teams, and vendors to effectively resolve technical challenges and maintain a high level of customer satisfaction.Key...
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Technical Support Specialist
11 hours ago
Ann Arbor, Michigan, United States Clarivate Analytics US LLC Full timeAbout the RoleWe are seeking a highly skilled Technical Support Analyst to join our team in Ann Arbor. In this role, you will provide product support to external and internal clients, encompassing both functional and technical aspects of our Intellectual Property products.Key ResponsibilitiesAct as the first point of contact for technical assistance via...
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Technical Support Specialist II
3 days ago
Ann Arbor, Michigan, United States Domino's Pizza LLC Full timeDomino's Pizza LLC is seeking a highly skilled Technical Support Specialist II to join our team at our headquarters in Ann Arbor, MI. As a Technical Support Specialist II, you will provide effective, live Level 1 support for Domino's In-Store Operators, remotely diagnosing and resolving routine problems with proprietary software, hardware, and peripheral...
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Technical Support Specialist I
6 days ago
Ann Arbor, Michigan, United States MiHIN Full timeTechnical Support Specialist IAt MiHIN, we are seeking a highly skilled Technical Support Specialist I to join our Application Support Department. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Coordinate internal and external communications to...
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Technical Support Specialist I
1 week ago
Ann Arbor, Michigan, United States MiHIN Full timeTechnical Support Specialist IAt MiHIN, we are seeking a highly skilled Technical Support Specialist I to join our Application Support Department. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Coordinate internal and external communications to...
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Technical Support Specialist
1 week ago
Ann Arbor, Michigan, United States Clarivate Analytics US LLC Full timeAbout the RoleWe are seeking a highly skilled Technical Consultant/Service & Support Specialist to join our IPfolio Premium Service team. As a key member of our team, you will utilize IPfolio's standard product functionality and declarative configuration tools to resolve system issues encountered by our clients.Key ResponsibilitiesWork closely with clients...
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Technical Support Specialist
3 weeks ago
Ann Arbor, Michigan, United States Zolon Tech Full timeJob DescriptionZolon Tech is seeking a highly skilled Computer User Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Provide first-line technical support for IT hardware, software, and voice telecommunication equipmentRespond to...
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Technical Support Specialist I
11 hours ago
Ann Arbor, Michigan, United States MiHIN Full timeTechnical Support Specialist IAt MiHIN, we are seeking a highly skilled Technical Support Specialist I to join our Application Support Department. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our customers.Key Responsibilities:Coordinate internal and external communications to...
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Technical Support Specialist
4 weeks ago
Ann Arbor, Michigan, United States A3 Staffing Solutions Full timeJob OverviewWe are seeking a dedicated Technical Support Specialist to join our team. This role is essential for providing top-notch assistance to our users and ensuring their technology needs are met efficiently.Key ResponsibilitiesOnsite Support: Deliver comprehensive support for desktop systems in a professional environment.System Maintenance: Analyze,...
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Technical Support Specialist
4 weeks ago
Ann Arbor, Michigan, United States C3 Industries Full timeAbout Us...At C3 Industries, we specialize in cannabis production, but our greatest asset is our workforce. We prioritize local hiring, offer competitive compensation packages, and provide our employees with opportunities for professional development. Our commitment to diversity and inclusion is reflected in our hiring practices, as we strive to create a...
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Technical Support Consultant
4 weeks ago
Ann Arbor, Michigan, United States Michigan Vein Care Specialists - Ann Arbor Full timeTechnical Support ConsultantApplication ProcessTo assist the hiring team in understanding your qualifications, please submit a cover letter and resume as a single document. In your cover letter, succinctly describe how this position aligns with your professional goals and expertise.OverviewMichigan Vein Care Specialists is seeking a dedicated Technical...
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Building Automation Systems Specialist
3 days ago
Ann Arbor, Michigan, United States FST Technical Services Full timeJob Title: Building Automation SpecialistFST Technical Services is seeking a highly skilled Building Automation Specialist to join our team. As a key member of our team, you will play a pivotal role in designing, implementing, and maintaining advanced building automation systems utilizing Tridium Niagara Framework.Key Responsibilities:Design and...
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Executive IT Support Specialist
12 hours ago
Ann Arbor, Michigan, United States Domino Full timeJob Title: Executive IT Support SpecialistAt Domino, we're looking for a highly skilled and experienced Executive IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our senior executives and ensuring the smooth operation of our technology infrastructure.Key...
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IT Support Specialist
4 days ago
Ann Arbor, Michigan, United States Collabera Full timeJob Title: IT SupportWe are seeking a highly skilled IT Support professional to join our team at Collabera. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.Key Responsibilities:Provide technical support and troubleshooting for hardware and software issuesManage and resolve...
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Building Automation Systems Specialist
1 week ago
Ann Arbor, Michigan, United States FST Technical Services Full timeJob Title: Building Automation SpecialistAt FST Technical Services, we are seeking a highly skilled Building Automation Specialist to join our team. As a key member of our team, you will play a pivotal role in designing, implementing, and maintaining advanced building automation systems utilizing Tridium Niagara Framework.Key Responsibilities:Design Review:...
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Technical Support Specialist II
3 days ago
Ann Arbor, Michigan, United States Domino's Corporate Full timeJob Title: Technology Support Rep IIDomino's Corporate is seeking a highly skilled Technology Support Rep II to join our team at our headquarters in Ann Arbor, MI.Job SummaryThe successful candidate will provide effective, live Level 1 support for Domino's In-Store Operators, remotely diagnosing and resolving routine problems with proprietary software,...
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IT Support Specialist
7 days ago
Ann Arbor, Michigan, United States Collabera Full timeJob Title: IT SupportWe are seeking a skilled IT Support professional to join our team at Collabera. As an IT Support specialist, you will be responsible for providing technical assistance and troubleshooting services to our clients.Key Responsibilities:Provide technical support and troubleshooting services to clients via phone, email, or in-personIdentify...
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Technical Support Specialist
4 weeks ago
Ann Arbor, Michigan, United States Soar Tech Full timeCompany OverviewAt SoarTech, we are committed to leveraging Artificial Intelligence (AI) as a transformative tool for enhancing human capabilities. Established in 1998, our primary objective is to tackle the most complex challenges faced by the military by equipping our warfighters with cutting-edge AI technologies. Our solutions are designed to learn and...