Resort Operations Manager

3 weeks ago


St Petersburg, United States TradeWinds Island Resort Full time
Job Summary

We are seeking a highly motivated and experienced Resort Operations Manager to join our team at TradeWinds Island Resort. As a key member of our front office team, you will be responsible for leading the daily operations of our busy front desk, ensuring exceptional guest satisfaction and providing outstanding service to our valued customers.

Key Responsibilities:
  • Manage the day-to-day operations of the front office, including supervising a team of up to 20 individuals.
  • Work closely with Sales and Reservations to fulfill special requests for groups and VIPs.
  • Assist in guest reception, respond to social media feedback, and communicate effectively with guests, team members, and other departments.
Requirements:
  • Strong aptitude for attaining guest satisfaction.
  • Ability to manage multiple tasks quickly and efficiently while taking ownership of actions.
  • Previous experience in a guest service management role, preferably in a resort setting.
  • Proven proficiency in Visual One or other PMS.
Salary Estimate:

$60,000 - $80,000 per year, depending on experience.



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