IT ServiceNow Program Manager
2 days ago
CGS Business Solutions, a leading IT business solutions provider and INC 5000 company, is seeking a highly skilled IT ServiceNow Program Manager to lead the implementation of Field Service Management and Enterprise Asset Management solutions.
Key Responsibilities- Lead cross-functional teams in the implementation and integration of FSM and EAM platforms, ensuring seamless system configurations, customizations, and third-party integrations.
- Manage program budgets, timelines, and resources, maximizing ROI and ensuring efficient allocation.
- Collaborate with stakeholders to identify business needs and translate them into technical requirements.
- Develop and implement change management and user adoption strategies, including training and support for end-users.
- Lead a team of Project Managers, FSM Administrators, and FSM Developers, providing guidance and oversight.
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- 10 years of experience with FSM or EAM implementation, with a track record of successful implementations.
- ServiceNow, Maximo, or Oracle certifications preferred.
- Strong understanding of Field Service Platform capabilities, modules, and best practices.
- Hands-on experience managing and configuring FSM and EAM platforms like ServiceNow, Maximo, or Oracle.
- Excellent project management skills, including experience with Agile and Waterfall methodologies.
- Strong leadership and team management abilities, with the capacity to motivate and guide cross-functional teams.
CGS specializes in IT business solutions, staffing, and consulting services, with a strong focus on IT Applications, Network Infrastructure, Information Security, and Engineering. As an INC 5000 company, we are committed to delivering exceptional results and providing a competitive advantage in rapidly changing business environments.
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