IT ServiceNow Program Manager

2 days ago


Irvine, California, United States CGS Business Solutions | INC 5000 Company Full time
About the Role

CGS Business Solutions, a leading IT business solutions provider and INC 5000 company, is seeking a highly skilled IT ServiceNow Program Manager to lead the implementation of Field Service Management and Enterprise Asset Management solutions.

Key Responsibilities
  • Lead cross-functional teams in the implementation and integration of FSM and EAM platforms, ensuring seamless system configurations, customizations, and third-party integrations.
  • Manage program budgets, timelines, and resources, maximizing ROI and ensuring efficient allocation.
  • Collaborate with stakeholders to identify business needs and translate them into technical requirements.
  • Develop and implement change management and user adoption strategies, including training and support for end-users.
  • Lead a team of Project Managers, FSM Administrators, and FSM Developers, providing guidance and oversight.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
  • 10 years of experience with FSM or EAM implementation, with a track record of successful implementations.
  • ServiceNow, Maximo, or Oracle certifications preferred.
  • Strong understanding of Field Service Platform capabilities, modules, and best practices.
  • Hands-on experience managing and configuring FSM and EAM platforms like ServiceNow, Maximo, or Oracle.
  • Excellent project management skills, including experience with Agile and Waterfall methodologies.
  • Strong leadership and team management abilities, with the capacity to motivate and guide cross-functional teams.
About CGS Business Solutions

CGS specializes in IT business solutions, staffing, and consulting services, with a strong focus on IT Applications, Network Infrastructure, Information Security, and Engineering. As an INC 5000 company, we are committed to delivering exceptional results and providing a competitive advantage in rapidly changing business environments.



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