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Vascular Solutions Consultant

2 months ago

Minneapolis, Minnesota, United States Penumbra Full time

Position Overview

The Vascular Solutions Consultant plays a crucial role in supporting regional sales teams by focusing on market growth, procedural assistance, troubleshooting, education, and exceptional customer service.

Key Responsibilities

Market Expansion

  • Collaborate with the Regional Sales Manager and team to devise and execute strategies aimed at enhancing market presence and elevating service quality.
  • Establish effective communication channels with the Regional Sales Manager and Territory Managers to ensure successful implementation of strategies and achievement of sales targets.
  • Build and nurture relationships with hospital staff to broaden connections across departments, identify key decision-makers, and facilitate future sales opportunities.
  • Engage with current and prospective clients to assess their clinical requirements and demonstrate how Penumbra's offerings can meet their objectives.

Education and Training

  • Provide comprehensive education to existing and potential clients regarding the advantages and appropriate clinical applications of Penumbra products through presentations and demonstrations.
  • Keep clients informed about the latest advancements in products, therapies, and industry trends.
  • Assist in professional development initiatives sponsored by Penumbra, including educational meetings and symposiums.
  • Support the onboarding and training of new team members, including Territory Managers and Clinical Specialists.
  • Contribute to the creation of Continuing Education Programs.

Customer Support

  • Act as the primary resource for clinical support in procedural case coverage, basic troubleshooting, and follow-up for Penumbra products.
  • Document and monitor all product-related incidents, adhering to company protocols and collaborating with relevant personnel to resolve issues.
  • Address customer inquiries and concerns by developing innovative solutions in partnership with senior management, sales, and marketing teams.
  • Identify and cultivate relationships with potential customers, converting them into loyal Penumbra clients.
  • Coordinate product availability, delivery schedules, and inventory management to secure and renew existing orders.
  • Maintain transparent communication with current and prospective clients regarding programs, promotions, and pricing trends.
  • Foster relationships with healthcare professionals, lab personnel, and procurement staff.
  • Comply with the company's Quality Management System (QMS) and relevant regulations, ensuring adherence across the department.

Qualifications

  • Bachelor's degree in communications, neuroscience, biology, or a related field, complemented by additional training and certification in radiology or neuro-interventional technology, along with 3+ years of experience in a clinical or medical device environment.
  • Background in sales or marketing is preferred.
  • Demonstrated clinical, technical, and organizational capabilities.
  • Ability to thrive in a fast-paced and competitive atmosphere.
  • Excellent communication skills, both verbal and written.
  • High attention to detail and accuracy.
  • Proficiency in MS Office Suite (Word, Excel, PowerPoint).
  • Strong organizational skills with the ability to manage multiple projects simultaneously.

Working Environment

This role involves a mix of office, laboratory, and cleanroom settings, with business travel exceeding 50%. On-call availability may be required, and the role necessitates the ability to wear lead aprons for extended periods in clinical environments.

Compensation and Benefits

Penumbra offers a competitive salary and a comprehensive benefits package, including medical, dental, vision, life insurance, a 401(k) plan with employer matching, and generous paid time off.

Company Overview

Penumbra, Inc. is a pioneering healthcare organization dedicated to innovative therapies, designing and manufacturing cutting-edge products that address significant medical challenges. We are committed to fostering a diverse and inclusive workplace.