Patient Service Representative

6 days ago

Toledo, Ohio, United States University of Toledo Full time
Job Title: Patient Service Representative

At University of Toledo Physicians, we are seeking a highly skilled and detail-oriented Patient Service Representative to join our team. As a key member of our front office staff, you will play a vital role in delivering exceptional patient experiences and supporting our team of healthcare professionals.


Key Responsibilities:
  • Provide exceptional customer service to patients, physicians, and visitors, ensuring a smooth and efficient experience.
  • Answer multi-line phones in a timely and professional manner, preparing messages for staff and maintaining the voice messaging system.
  • Prepare documentation prior to visits, ensuring current co-pays and outstanding balances are collected at time of service.
  • Triage, compose, and route messages from patients and other customers to the appropriate recipient, completing follow-up as needed.
  • Verify demographic data and scan insurance cards and identification into the electronic health record (EHR), ensuring current information is obtained.
  • Accurately provide information to outside customers, hospitals, and pharmacies to verify patient information recorded in the medical record.
  • Schedule patient appointments accurately, following division-specific guidelines and in a timely fashion, entering all patient appointments in the scheduling application.
  • Send and receive patient records, obtain outside notes, reports, and referrals, and manage charts to ensure information is completed and filed appropriately.
  • Process patient portal areas in EHR for appointments and cancellations.
  • Enter all patient appointments in the computer, prepare patient charts, verify insurance verification has been completed, and keep track of status on preauthorization.
  • Responsible for payments received at the office, adhering to the UTP Cash Handling Policy and Procedures.
  • Make bank deposits and cash collections according to the UTP Policy and Procedures.
  • Assist with monthly reporting for scheduling and testing as ordered by a physician.
  • Retrieve and distribute daily mail appropriately.
  • Reschedule patients in the event of an emergency or cancellation, as set forth by the Medical Director or Practice Administrator.
  • Perform special projects as assigned to maximize department revenue cycle operations.
  • Attend required meetings and participate in committees as requested.
  • Adhere to workflow design established for the department and meet all job performance standards.
  • Maintain confidentiality in all matters concerning the practice and patients, per HIPAA policy.
  • Maintain a clean and safe work environment.
  • Maintain a professional appearance and possess a positive patient-centered focus at all times.

Requirements:
  • Education: High School Diploma or Equivalent
  • Skills:
    • Prior experience with a multi-line telephone system
    • Data entry and key boarding skills
    • Excellent written and verbal communication skills
    • Organization and ability to multitask as needed
    • Critical thinking skills
  • Years of Experience: 6 months of healthcare industry experience

Preferred Qualifications:
  • Education: Associates Degree or Bachelor's Degree
  • Skills:
    • Understanding of anatomy, physiology, and medical terminology
    • Knowledge of EMR software
  • Years of Experience: 2+ years of relevant experience

Working Conditions:

Primarily working inside in a well-lit, well-ventilated area.

The above list of duties is intended to describe the general nature and level of work performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of duties performed by the people so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or gender expression, age, disability, military or veteran status, height, weight, familial or marital status, or genetics.

Equal Opportunity Employer/Drug-Free Workplace

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