Customer Service Representative

1 day ago


Toledo, Ohio, United States ProMedica Full time
Customer Service Representative

Toledo, Ohio

Job Summary:

The Customer Service Representative plays a vital role in providing exceptional patient care and support to our customers. This individual will be responsible for receiving and processing requests for home medical equipment, including respiratory-related equipment.

Key Responsibilities:

  • Process telephone, fax, and walk-in requests for home medical equipment
  • Work with physicians and their office staff to obtain necessary documentation for DME processes
  • Provide training and education to physicians and their staff on customer relations and DME processes
  • Verify insurance coverage and guidelines
  • Enter data accurately and efficiently

Requirements:

  • High school graduate or equivalent
  • Previous experience in customer service or retail sales
  • Prior experience in a medical field and/or knowledge of third-party reimbursement policies is highly preferred
  • Insurance verification and guidelines experience preferred
  • Excellent communication and data entry skills
  • Reliable, compassionate, and organized

About ProMedica:

ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. We are committed to providing high-quality patient care and services to our community.

Equal Opportunity Employer:

ProMedica is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.



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