Financial Services Representative

2 days ago


Battle Creek, Michigan, United States Ignite Credit Union Full time
Job Description

The Float Member Service Representative will provide exceptional member service to our members and potential members, ensuring a seamless and efficient experience. This role involves handling transactions, answering phone calls, and addressing member inquiries in a courteous and professional manner.

Key Responsibilities:
  • Provide informed, prompt, accurate, and courteous service to all members.
  • Carry out assigned duties with minimal errors according to established department standards.
  • Actively offer additional products and services to each member assisted, identifying cross-sell opportunities.
Requirements:
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment with multiple priorities.
  • Familiarity with electronic services and self-service options.
Benefits:
  • Competitive hourly wage of $16.00-$18.00 per hour.
  • 401(k) match and profit-sharing program.
  • Education reimbursement.
  • Up to $600 in wellness reimbursement annually.
  • Full medical, dental, vision, and prescription insurance coverage.
  • Health savings account with bi-weekly employer contributions.
  • Pet insurance.
  • Employee assistance programs.
  • Generous paid time off.
  • 13 paid holidays.


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