Office Systems Representative

7 days ago


Alpharetta GA USA, United States Phoenix Systems Full time
Job Description

We are seeking a highly skilled and detail-oriented Office Systems Representative to join our team at Phoenix Systems. This dynamic role plays a central role in empowering staff with our CRM software solutions. You'll ensure smooth daily operations by providing first-line technical support, facilitating user onboarding, and staying current on CRM best practices.

Key Responsibilities:
  • Classify and categorize product data for seamless import into the CRM software.
  • Maintain accurate and up-to-date product information within the system.
  • Manage data across multiple company sites, ensuring consistency and accessibility.
  • Provide first-line technical support to staff for CRM software issues, troubleshooting common problems and escalating complex issues as needed.
  • Facilitate a smooth onboarding experience for new CRM users, including system access setup, comprehensive training on functionalities, and ongoing support.
Requirements:
  • Minimum 2 years experience working with and entering data into a cloud-based CRM software.
  • Strong understanding of CRM software concepts and functionalities.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to learn new software quickly and translate technical concepts into user-friendly language.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.
Benefits:
  • Paid Time Off Program - Start accruing PTO your first week.
  • Eight Paid Company Designated Holidays.
  • 401(k) w/company match.
  • Health, Dental and Vision Insurance options that start the 1st of the month after 60 days of employment.
  • Short Term Disability Options.
  • Long Term Disability Options.
  • Employee Assistance Program.
  • Life Insurance Options.
  • Employee Discount.
  • Free Alarm Monitoring.
  • Monday - Friday daytime work schedule (no nights or weekends).
  • Positive work culture with opportunities for advancement and growth.


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