Claim Representative Trainee
7 hours ago
We are seeking a highly motivated and detail-oriented Claim Representative Trainee to join our team at Travelers Insurance. As a Claim Representative Trainee, you will be responsible for investigating, evaluating, and resolving claims on losses of lesser value and complexity.
Key Responsibilities:- Completes required training to develop skills for investigating, evaluating, and resolving claims.
- Handles 1st party property claims of moderate severity and complexity as assigned.
- Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer-assisted estimates.
- Investigates and evaluates all relevant facts to determine coverage, damages, business interruption calculations, and liability of first-party property claims under various policies.
- Determines appropriate settlement amount based on independent judgment, computer-assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles, and work product of Independent Adjusters.
- Negotiates and conveys claim settlements within authority limits.
- Writes denial letters, Reservation of Rights, and other complex correspondence.
- Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
- Meets all quality standards and expectations in accordance with the Knowledge Guides.
- Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.
- Manages file inventory to ensure timely resolution of cases.
- Handles files in compliance with state regulations, where applicable.
- Provides excellent customer service to meet the needs of the insured, agent, and all other internal and external customers/business partners.
- Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.
- Identifies and refers claims with Major Case Unit exposure to the manager.
- Performs administrative functions such as expense accounts, time-off reporting, etc., as required.
- Provides multi-line assistance in response to workforce management needs, including but not limited to claim handling for Auto, Workers Compensation, General Liability, and other areas of the business as needed.
- May attend depositions, mediations, arbitrations, pre-trials, trials, and all other legal proceedings, as needed.
- Must secure and maintain company credit card required.
- In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.
- In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above.
- This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding, including walking on roofs and entering tight spaces.
- Bachelor's Degree preferred or a minimum of two years of work or customer service-related experience preferred.
- Demonstrated ownership attitude and customer-centric response to all assigned tasks.
- Verbal and written communication skills.
- Attention to detail ensuring accuracy.
- Ability to work in a high-volume, fast-paced environment managing multiple priorities.
- Analytical Thinking.
- Judgment/Decision Making.
- Valid passport preferred.
- Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.
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